Jada Fortson Toombs
Summary
Enthusiastic and well driven candidate with extensive experience in customer service. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Office suite skills, communication skills, and adaptable to different operations and software. Dedicated administrative professional with successful experience in fast-paced office settings. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Banking Member Service Representative Call Center
Tower Federal Credit Union
05.2024 - 02.2025
- Boosted customer satisfaction by efficiently addressing and resolving account issues.
- Maintained up-to-date knowledge of industry trends, allowing for informed recommendations to customers seeking guidance on financial matters.
- Strengthened fraud prevention efforts through diligent monitoring of suspicious transactions.
- Ensured compliance with federal regulations by accurately completing required documentation for various banking transactions.
- Developed strong relationships with clients, resulting in increased loyalty and retention rates.
Bank Teller
Navy Federal Credit Union
11.2023 - 04.2024
- Counted, verified and handled bank deposits and armored car transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Provided customer records, account statements and copies of checks.
Fast Food Worker/Cashier
Wendy's
08.2022 - 07.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
Customer Experience Specialist (Advisor)
Best Buy
06.2022 - 07.2023
- Greet guests, ring up purchases, scan coupons, highlight sales and special discounts, pitch Best Buy rewards programs, and answer questions about products, services, and merchandise
- Strong customer service skills
- Excellent negotiating skills with clients
- Marketing experience.
Customer Service Representative
Weis Markets
01.2020 - 06.2022
- Handled cashier duties, provided excellent customer service, resolved customer complaints and inquiries
- Operated POS while maintaining cash-draw accuracy
- Opened and closed the registers and monitored cash limits
- Stocked merchandise, implemented customer service strategies, maintained high level of product knowledge.
Education
Bachelor of Science - Government/History W/a Minor in Political Science
Bowie State University
05.2023
Skills
- Communication skills
- Customer service
- Organizational skills
- Teamwork
- Adaptability
- Mentoring
- Data entry
- Conflict resolution techniques
- Attention to Detail
- Time management
Timeline
Banking Member Service Representative Call Center
Tower Federal Credit Union
05.2024 - 02.2025
Bank Teller
Navy Federal Credit Union
11.2023 - 04.2024
Fast Food Worker/Cashier
Wendy's
08.2022 - 07.2023
Customer Experience Specialist (Advisor)
Best Buy
06.2022 - 07.2023
Customer Service Representative
Weis Markets
01.2020 - 06.2022
Bachelor of Science - Government/History W/a Minor in Political Science
Bowie State University
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