Jada Fretwell
Conyers,Georgia
Summary
Qualified Claims Representative versed in investigating claims, verifying information, and managing settlements. Friendly and upbeat team player with an organized and disciplined approach. Offering 3 years of insurance experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Associate Hybrid
State Farm Automobile Mutual Insurance Comapny
07.2022 - 12.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other departments.
- Followed up with customers on unresolved issues.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Investigated accidents or incidents to determine cause and extent of damages.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Utilized specialized software to process incoming claims, enter data, and generate reports.
- Managed over 70 policyholder/claimant calls per day.
Mail Handler
United States Postal Service, USPS
07.2019 - 07.2023
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters, and maintained continuous sorting feed.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Education
Associate of Science - Radiology Technology
Gwinnett Technical College
Lawrenceville, GA12.2026
Associate of Arts - Business Administration
Georgia State University
Atlanta, GA05.2020
High School Diploma -
Heritage High School
Conyers, GA05.2017
Skills
- Strong analytical skills
- Time management
- Attention to detail
- Data entry
- Knowledge of Windows-based programs
- Call Center Operations
- Client Relations
- Problem-solving abilities
- Licensed Insurance Agent
Certification
- Property and Casualty License - Aug 2023 - Current
Timeline
Claims Associate Hybrid
State Farm Automobile Mutual Insurance Comapny
07.2022 - 12.2023
Mail Handler
United States Postal Service, USPS
07.2019 - 07.2023
Associate of Science - Radiology Technology
Gwinnett Technical College
Associate of Arts - Business Administration
Georgia State University
High School Diploma -
Heritage High School
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