Jada Gillis
Tuscaloosa,AL
Summary
Proven track record in enhancing customer satisfaction and streamlining transactions, demonstrated during tenure at Walmart. Excelled in cash management and problem-solving, boosting efficiency by adapting quickly to new technologies. Skilled in employee training and leadership, significantly improving team performance. Showcases strong work ethic, integrity, and a results-driven approach, with a commitment to excellence in customer service.
Overview
2
2
years of professional experience
Work History
Cashier
Dollar Tree
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Sequencer
Schnellecke Logistics
12.2023 - 05.2024
- Managed inventory levels of sequencing consumables, ensuring timely reordering and minimizing downtime due to stock outs.
- Achieved cost savings by researching alternative reagents and consumables without compromising on quality or performance standards.
- Developed training materials for new staff members on best practices in sample processing, instrument operation, and data analysis procedures specific to the sequencer platform used within the laboratory setting.
- Packed Part after quality inspections.
- Monitored or operated specialized equipment such as gas chromatographs and high pressure liquid chromatographs, electrophoresis units and phosphorimagers.
- Managed day to day activities of lab and provided both assistance and supervision to students performing research for projects.
- Provided more than Number hours per week for students requiring extra assistance, tutoring or mentoring.
- Developed guidelines for procedures such as management of viruses.
- Maintained and calibrated laboratory instruments according to manufacturer guidelines, assuring optimal performance during sample processing and data generation phases of the workflow.
- Maintained accurate records of samples, reagents, and equipment used in sequencing experiments to ensure traceability and reproducibility.
Sales Associate
Walmart
05.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Basics - Social Work
Shelton Community College
Tuscaloosa Al Central High School
Tuscaloosa, AL05.2022
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Order Taking
- Cash Management
- Basic Math Competence
- Cash register systems
- Refunds and exchanges
- Order Packaging
- Problem-Solving
- Honest and Dependable
Accomplishments
I have my certificate for hospitality also in health in science .
Timeline
Cashier
Dollar Tree
06.2024 - Current
Sequencer
Schnellecke Logistics
12.2023 - 05.2024
Sales Associate
Walmart
05.2022 - 12.2023
Basics - Social Work
Shelton Community College
Central High School