Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Jada Goodwin

Milwaukee

Summary

Dynamic professional with a proven track record at AquaTherapups and Target, enhancing customer satisfaction and streamlining operations. Excelled in multitasking and organization, coupled with exceptional problem-solving abilities. Skilled in client coordination and conflict resolution, significantly improved service delivery by training new personnel and managing high-volume workloads efficiently.

Overview

5
5
years of professional experience

Work History

Swim Coordinator

AquaTherapups
05.2024 - Current
  • Greet all clients and usher them to the appropriate areas
  • Answering the phone
  • Scheduling clients
  • Complete customer transactions
  • Helping the swim instructor
  • Sending out appropriate emails to clients
  • Bathing of client's dogs in certain circumstances
  • Laundry
  • Stocking inventory
  • General cleaning tasks
  • Pool Maintenance

Guest Advocate

Target
06.2020 - Current
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
  • Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
  • Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and provided backup support for organizational leadership.

Education

Bachelor of Science - Psychology

Alverno College
Milwaukee, WI
05-2027

High School Diploma -

Pius XI Catholic High School
Milwaukee, WI
06-2023

Skills

  • Customer service
  • Multitasking and organization
  • Schedule coordination
  • Document management
  • Scheduling and calendar management
  • Problem-solving
  • Time management
  • Clear communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Client coordination
  • Conflict resolution
  • Phone and email etiquette
  • Scheduling

Languages

German
Professional Working

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Animal Care
  • Volunteering
  • Offering time and support to shelters for the homeless, women, and animals
  • I participate in low-impact exercises to strengthen core muscles
  • Animal Welfare Advocacy

Timeline

Swim Coordinator

AquaTherapups
05.2024 - Current

Guest Advocate

Target
06.2020 - Current

Bachelor of Science - Psychology

Alverno College

High School Diploma -

Pius XI Catholic High School

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Jada Goodwin