JADA GORDON
Clinton,MD
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs, and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Sales Associate
5 Star Beauty
Fort Washington, MD
07.2024 - Current
- Developed and implemented strategies to increase sales volume.
- Resolved customer complaints in a professional manner.
- Provided training and mentoring to junior sales associates.
- Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
- Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Managed cash register operations using POS system and processed sales and returns.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Work From Home Agent
William Sonoma
Euclid, Ohio
09.2022 - 02.2023
- Provided timely feedback on customer satisfaction surveys in order to improve overall support services provided by the company.
- Successfully handled escalated customer inquiries and complaints, providing a positive customer experience.
- Adapted quickly to changing priorities while maintaining high levels of professionalism at all times.
- Consistently met or exceeded call center performance goals and objectives.
- Performed data entry tasks accurately and efficiently, utilizing Microsoft Office Suite programs such as Word, Excel, and PowerPoint.
- Assisted customers in navigating through various web pages on the company's website during their purchase process.
- Determined charges for services requested, and arranged for billing.
- Contacted carrier representatives to make arrangements, or issue instructions, for shipping and delivery of materials.
Warehouse Associate
Amazon Delivery station
Glenwillow, Ohio
06.2022 - 08.2022
- Collaborated with team members to complete tasks efficiently and accurately.
- Loaded and unloaded trucks quickly and safely, using pallet jacks and other equipment.
- Sorted and organized merchandise in preparation for shipment.
- Used scanners to document pertinent carton-level information.
- Reported malfunctioning and damaged equipment to supervisors for repair.
- Sorted and placed materials or items on racks and shelves according to organizational standards.
Sales Associate
Burlington Coat Factory Department Store
Euclid, OH
11.2021 - 06.2022
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products, and checked the store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Grew sales and boosted profits by applying proactive management strategies and enhancing sales training.
- I greeted customers, offered assistance in finding requested items, and carried merchandise to the checkout line.
- Answered customer questions about sizing, accessories, and merchandise care.
- Processed product returns and assisted customers with other selections.
Sales Associate
Zara Clothing
Beachwood, OH
09.2020 - 10.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products, and checked the store system for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Tracked stock using company inventory management software.
- Increased sales by offering advice on purchases, and promoting additional products.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
- Organized racks and shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.
- Completed orders and organized product deliveries to meet customer timetables.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared large cash deposits with zero discrepancies.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
Hotel Front Desk Assistant Receptionist
Navy Lodge Yokosuka
Tomaricho, Yokosuka, Kanagawa, Japan
04.2020 - 09.2020
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- I greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Collaborated with team members to handle guest requirements from check-in through checkout.
- Resolved service-related problems and documented actions in the system.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Used quick response and dynamic service skills to build relationships with patrons and improve the customer retention rate.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Culinary Arts Supervisor and Student
Nile .C. KInnick High
Yokosuka, Tomaricho
09.2018 - 04.2020
- Supervised students in a kitchen lab setting to maintain safety and efficiency targets.
- Taught basic cooking skills during both one-on-one and group classes.
- Supervised and monitored students' use of tools and equipment.
- Developed and implemented strategies to enhance team performance, improve processes, and increase efficiency.
- Kept the facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Managed a kitchen staff team of eight and assigned various stages of food production.
- Prepared meals in accordance with operational policies, food safety guidelines, and health code requirements.
- Organized storage areas for dry goods and refrigerated items in accordance with health guidelines.
- Maintained cleanliness of work areas throughout shift by sweeping floors and wiping down surfaces.
- Practiced knife skills, including chopping, dicing, mincing, julienning, and filleting.
- Performed basic baking tasks such as rolling dough, cutting cookies, shaping pies.
- Observed proper food safety techniques while preparing and serving meals.
Education
High School Diploma -
Nile .C. Kinnick High School
Tomaricho, YokosukaSkills
- Shipment processing
- Customer Accounts Management
- Hardware and software installation
- Recordkeeping strengths
- Keyboarding
- Technical Support
- Creative problem-solving
- Professional telephone demeanor
- Cash register operation
- Relationship building
- Product and service sales
- Point of Sale Knowledge
- Exceptional customer service
- Multi-tasking strength
- Cash handling
- Sales
- Merchandising knowledge
- Stocking and replenishing
- Sales trends
- Online chat
- Call Control
- Change orders
References
References available upon request
Certification
- Adult and Pediatric First Aid/CPR/AED
Timeline
Senior Sales Associate
5 Star Beauty
07.2024 - Current
Work From Home Agent
William Sonoma
09.2022 - 02.2023
Warehouse Associate
Amazon Delivery station
06.2022 - 08.2022
Sales Associate
Burlington Coat Factory Department Store
11.2021 - 06.2022
Sales Associate
Zara Clothing
09.2020 - 10.2021
Hotel Front Desk Assistant Receptionist
Navy Lodge Yokosuka
04.2020 - 09.2020
Culinary Arts Supervisor and Student
Nile .C. KInnick High
09.2018 - 04.2020
High School Diploma -
Nile .C. Kinnick High School
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