Jada Grady
Byram,MS
Summary
Skilled in customer service and data entry, I excelled at Xfinity Comcast by effectively managing high-stress situations and resolving customer complaints, significantly enhancing customer loyalty. My active listening and critical thinking skills led to a notable increase in client retention and satisfaction, showcasing my ability to deliver results under pressure.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Xfinity Comcast
12.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Front Desk Receptionist
Fast Pace Urgent Care
09.2021 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Customer Service Representative
Enterprise Car Rental
02.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Hazlehurst High School
Hazlehurst, MSSocial Work
Hinds Community College
Raymond, MSSkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Data entry
Timeline
Customer Service Representative
Xfinity Comcast
12.2023 - 01.2025
Front Desk Receptionist
Fast Pace Urgent Care
09.2021 - 11.2022
Customer Service Representative
Enterprise Car Rental
02.2020 - 08.2021
High School Diploma -
Hazlehurst High School
Social Work
Hinds Community College
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