Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jada Green

Michigan City,IN

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

8
8
years of professional experience

Work History

Supervisor

Red Lobster
Mishawaka, IN
06.2023 - Current
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Trained new employees on company policies and procedures.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Directed and supervised team of 15 employees in daily operations.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Complied with company policies, objectives and communication goals.

Bartender

Red Lobster
Michigan City, IN
09.2020 - 12.2024
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Assisted in setting up the bar for service shift.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Developed good working relationships with fellow employees through effective communication.
  • Planned and coordinated special events to boost customer numbers and profits.

Server

Red Lobster
Michigan City, IN
11.2018 - 08.2024
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Filled condiments and napkin containers during slack periods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Greeted guests and provided menus.
  • Assisted in training new servers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Took orders from customers accurately and in a timely manner.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Prepared drinks according to standard recipes.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided excellent customer service to ensure satisfaction.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Server

Cajun Crab
Merrillville, IN
11.2020 - 05.2021
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Served food and beverages to patrons and confirmed complete orders.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Trained new employees on restaurant procedures and plating techniques.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Trained new employees to perform duties.
  • Presented menus and answered questions regarding items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Followed health safety guidelines when preparing and serving food products.
  • Stocked service areas with supplies during slow periods.

Server

Round The Clock Family Restaurant
La Porte, IN
09.2016 - 08.2017
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Operated equipment and machinery according to safety guidelines.
  • Completed routine maintenance and repair.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Checked food before serving it to customers.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
07-2023

Skills

  • Schedule development
  • Safety protocols
  • Business administration
  • [Software] experience
  • Expectation setting
  • Documentation and reporting
  • Team member support
  • Daily specials memorization
  • High volume dining
  • Food inspection
  • Hostess support
  • Allergy awareness
  • Positive and professional
  • Check payment processing
  • Item promotion
  • Relationship management
  • Safe food handling
  • Cash handling

Accomplishments

  • ServSafe Certification
  • ServSafe Allergens Certification
  • Certified Restaurant Supervisor Certification

Timeline

Supervisor

Red Lobster
06.2023 - Current

Server

Cajun Crab
11.2020 - 05.2021

Bartender

Red Lobster
09.2020 - 12.2024

Server

Red Lobster
11.2018 - 08.2024

Server

Round The Clock Family Restaurant
09.2016 - 08.2017

High School Diploma -

Penn Foster Career School

Similar Profiles

CREATE PROFILE
Jada Green