JADA HALL
Atlanta,GA
Summary
Passionate professional with a Bachelor of Science in Health and Community Wellness wanting to help individuals overcome the effects of trauma and build resilience. Skilled with over four years of experience in providing trauma-informed care and evidence-based interventions as an undergraduate at The University of West Georgia. Skilled in providing care to individuals from diverse backgrounds, working with diverse populations, and understanding cultural competency in healthcare, gained through coursework in cultural diversity and healthcare disparities. Has an understanding of the legislative process and advocating for health policies that promote wellness. While also developing and implementing health education programs, including needs assessment, program planning, and evaluation. Knowledgeable about healthy eating, exercise programs and good lifestyle choices. Specializing in delivery of health education initiatives and programs. Proficient at creating comprehensive lessons, providing detailed instruction and creating engaging activities. Brings knowledge of health and wellness topics and capacity to disseminate health information. With proven ability to design health education campaigns and programs to raise awareness of health issues. Skilled in teaching, mentoring and developing relationships with individuals to support health initiatives. Skilled in developing and executing health education plans to improve outcomes. Well-versed in health promotion principles and health risk analysis and assessment. Leverages excellent organizational skills to engage individuals and groups in health-related activities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mail Carrier
United States Post Office
09.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
HANDLER
SHIPPING AND RECEIVING MATERIALS, Thriftbooks
03.2022 - 09.2023
- Achieved a 98% accuracy rate in order fulfillment, resulting in increased customer satisfaction and repeat business
- Successfully managed a high volume of incoming and outgoing shipments, averaging 500 shipments per week
- Maintained a safe and clean work environment, resulting in zero safety incidents and a 95% satisfaction rating from management
- Trained and mentored new team members, resulting in a 30% reduction in training time and increased productivity.
RESTAURANT SERVER
Brewdogs
05.2023 - 07.2023
- Maintained a 100% customer satisfaction rating by providing exceptional service and resolving any issues promptly
- Received multiple commendations from customers and management for outstanding service and attention to detail
- Successfully handled high-pressure situations, such as large parties and busy weekends, with ease and professionalism
- Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
- Cultivated warm relationships with regular customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
APPLIED BEHAVIOR SCIENCE SPECIALIST
Kindness and Intervention LLC
12.2022 - 08.2023
- Developed and implemented a behavior intervention plan that resulted in a 50% reduction in disruptive behaviors in a classroom of 15 students
- Collaborated with a multidisciplinary team to design and implement a social skills curriculum for a group of 10 students with autism, resulting in significant improvements in their social interactions
- Successfully used an electronic medical records system, resulting in improved efficiency and accuracy of patient data management, while maintaining confidentiality per HIPAA guidelines.
Warehouse Worker
Amazon
09.2021 - 03.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Warehouse Forklift Operator
Walmart
04.2019 - 09.2020
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Server
Buffalo Wild Wings
05.2017 - 02.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
BACHELOR OF SCIENCE - HEALTH AND COMMUNITY WELLNESS
University of West Georgia
Carrollton, GA12.2022
Skills
- Budget Oversight
- Member Relations
- Program Leadership
- Program Implementation
- Vendor Coordination
- Budget Development
- Budget Administration
- Healthcare Team Collaboration
- Marketing Expertise
- Cultural Sensitivity
- Service Promotion
- Health Education
- Group Instruction
- Safety Monitoring
- Individualized Education
- Body Composition Evaluations
- Medical Records Management
- Scientific Terminology
- Prevention Strategies
- Program Development
- Research Abilities
- Interventions Understanding
- Materials Preparation
- Presentation Skills
- Resource Advocacy
- Community Outreach
- Material Preparation
- Training Coordination
- Health Education Classes
- Testing Protocols
- Appointment Scheduling
- Data Collection
- Product Knowledge
- Paperwork Processing
- Scheduling
- Data Entry
- Complaint Resolution
- Shipping Procedures Understanding
- Service Upselling
- Quality Control
- Order Fulfillment
- Brand Representation
- Active Listening
- Staff Education and Training
- Strategic Sales Knowledge
- Reading Comprehension
- Client Relations
- Microsoft Outlook
- Recordkeeping Strengths
- Problem-Solving Abilities
- Medical Terminology Knowledge
- Computer Proficiency
- Money Handling Abilities
- Key Stakeholder Relationship Building
- Customer Service
- Critical Thinking
- POS Systems Expert
- Microsoft PowerPoint
- Microsoft Excel
Certification
- First Aid/CPR Certified
Languages
Spanish
Limited Working
Timeline
Mail Carrier
United States Post Office
09.2023 - Current
RESTAURANT SERVER
Brewdogs
05.2023 - 07.2023
APPLIED BEHAVIOR SCIENCE SPECIALIST
Kindness and Intervention LLC
12.2022 - 08.2023
HANDLER
SHIPPING AND RECEIVING MATERIALS, Thriftbooks
03.2022 - 09.2023
Warehouse Worker
Amazon
09.2021 - 03.2022
Warehouse Forklift Operator
Walmart
04.2019 - 09.2020
Server
Buffalo Wild Wings
05.2017 - 02.2019
BACHELOR OF SCIENCE - HEALTH AND COMMUNITY WELLNESS
University of West Georgia
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