Jada Harrell
Hollywood,Florida
Summary
Driven and accomplished Shift Leader with a proven track record at Dunkin Donuts, adept in team leadership and problem-solving. Excelled in enhancing customer satisfaction and streamlining operations, while demonstrating expertise in cash handling and inventory management. Skilled in elevating team performance and sales, leveraging a positive attitude and a focus on impactful achievements.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dunkin Donuts
01.2020 - Current
- Supervised daily shift operations, including staff scheduling, task assignments and customer service standards.
- Trained new employees on company policies, procedures, and customer service standards .
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved customer complaints promptly and effectively, maintaining high satisfaction levels.
Food Service Worker
Hardrock Stadium
09.2019 - 01.2021
- Provided excellent customer service to patrons during events and games.
- Prepared food items and drinks according to established recipes and quality standards.
- Handled cash transactions and maintained accurate cash register balance.
- Collaborated with team members to ensure efficient and smooth operations during busy event.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
Retail/ Customer Service
Forever 21
08.2021 - 02.2022
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
- Provided excellent customer service while remaining alert for potential security risks or threats within the retail environment.
- Trained new staff members in various aspects of book retail operations, ensuring a knowledgeable workforce able to provide exceptional service to customers.
- Demonstrated adaptability while working across diverse roles, including propagation, maintenance, retail support, and customer service functions as needed within the nursery setting.
- Enhanced customer satisfaction by providing efficient and accurate service in a fast-paced retail environment.
Caregiver
Private Care
06.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
Mcarthur High School
Hollywood, FL05.2021
Certification - EKG/Phlebotomy
Sheridan Technical College
Hollywood, FL05.2021
Skills
- Customer Service
- Medical terminology
- Patient Care
- Computer literacy
- Cash Handling
- Team Leadership
- Problem-Solving
- Inventory Counts
- Sales and Upselling
- EKG/Phlebotomy
Timeline
Caregiver
Private Care
06.2022 - Current
Retail/ Customer Service
Forever 21
08.2021 - 02.2022
Shift Leader
Dunkin Donuts
01.2020 - Current
Food Service Worker
Hardrock Stadium
09.2019 - 01.2021
High School Diploma -
Mcarthur High School
Certification - EKG/Phlebotomy
Sheridan Technical College