Jada Harris
Orlando
Summary
Proactive and highly organized professional with experience in operations, compliance, and cross-functional communication, now seeking to transition into a sales-focused role. Recognized for building streamlined systems, creating company-wide communication tools, and driving internal alignment across departments. Strong communicator with a customer-first mindset, proven ability to multitask, and a passion for delivering efficient, client-centered solutions.
Overview
7
7
years of professional experience
Work History
Operations Support Specialist
Security 101
07.2024 - Current
- - Create and maintain internal policies to ensure compliance across client portals and vendor systems
- - Built a centralized "Resource Info Hub" to support company-wide knowledge sharing and access to updated documents
- - Regularly distribute email memos and company-wide communications to keep all branches informed on policy or procedural updates
- - Support compliance submissions for client onboarding and renewals by maintaining accurate and timely documentation
- - Collaborate with leadership to ensure branches have the most current information to support sales and operations goals
Post Install Project Manager
Vision Solar LLC
05.2022 - 11.2023
- - Managed customer-facing post-installation communication and administrative updates
- - Resolved customer inquiries and escalations with empathy and efficiency
- - Led project coordination between internal teams and third-party partners to ensure on-time delivery
- - Tracked project milestones and maintained detailed documentation for client and regulatory use
- - Created standardized processes and trained team members to improve post-sale communication
Utility Permissions Specialist
Vision Solar LLC
05.2021 - 04.2022
- - Interfaced with utility companies and permitting authorities to expedite approvals for solar installations
- - Monitored compliance requirements and adjusted documentation for each unique jurisdiction
- - Gathered site-specific solar data and prepared client-ready reports
- - Supported operational goals by keeping projects on track through detailed recordkeeping and cross-team collaboration
Area Supervisor
Ross Dress for Less
01.2018 - 08.2021
- - Led a team of 20+ employees across sales floor, operations, and inventory functions
- - Managed scheduling, performance, and training for a high-volume retail environment
- - Ensured merchandise presentation aligned with promotional goals
- - Handled customer service escalations and trained staff in effective communication and upselling techniques
- - Maintained inventory accuracy and back-of-house efficiency
Education
Some College Coursework Completed - Business Administration and Management
Valencia College
Orlando, FLSkills
- - CRM & Client Portal Management
- - Sales & Policy Communication
- - Cross-Functional Collaboration
- - Document & Resource Creation
- - Compliance & Quality Control
- - Project Coordination
- - Internal Communication
- - Customer Engagement & Support
- - Attention to Detail
- - Fast Learner & Adaptable
Timeline
Operations Support Specialist
Security 101
07.2024 - Current
Post Install Project Manager
Vision Solar LLC
05.2022 - 11.2023
Utility Permissions Specialist
Vision Solar LLC
05.2021 - 04.2022
Area Supervisor
Ross Dress for Less
01.2018 - 08.2021
Some College Coursework Completed - Business Administration and Management
Valencia College
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