Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jada Henry

Dallas,TX

Summary

Dedicated 8 years and have mastered what it takes to be an exceptional customer service representative. I'm a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. I'm committed to maintaining professional relationships to increase profitability and drive business results. I'm also passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support

Overview

8
8
years of professional experience

Work History

Commercial Professional Driver (Class A)

JB Hunt Transportation
04.2022 - 07.2023
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained accurate logs for all deliveries and trips.
  • Kept clean driving record with no reportable incidents.
  • Completed routes efficiently and according to compliance rules.
  • Followed proper safety procedures and protocols while loading, unloading, and operating vehicles.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Maintained professional and friendly demeanor during deliveries to uphold company's reputation.
  • Communicated with customers to provide delivery updates and confirm delivery locations.

Client Representative

Triumphant Events (Blanca Sanchez)
04.2021 - 05.2022
  • Resolved customer service inquiries that required research and interactions with carriers or agents.
  • Provided guidance and direction to customer service reps, lending custom administrative support to resolve complications.
  • Logged and responded to client inquiries to improve service processes.
  • Planned, promoted, and managed parent workshops on assisting children in attaining academic success.
  • Demonstrated strong communication skills through active listening, understanding customer’s needs, and identifying actions
  • Worked collaboratively and efficiently with fellow team members to increase awareness of the company mission.

Amazon Delivery Associate Supervisor

Amazon.Inc
02.2020 - 03.2021
  • As an Amazon dispatch lead as well as a driver, I organized daily routine check-ins for our DSP
  • Completed daily pre and post-trip inspection checklists, maintaining accurate inventory counts, and adhering to Department of Transportation (DOT) regulations.
  • A major part of my role was customer relations, which included direct communication with customers and giving the best possible service at all times by resolving customer complaints and questions.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained an upbeat, positive attitude in a busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Inspected and maintained delivery vehicles regularly to keep them in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Executive Administrative Assistant and Customer Relations Specialist

Dr Carla Jones
01.2016 - 01.2020
  • Performed administrative duties for executive management.
  • Answered a high volume of phone calls and email inquiries.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Filed paperwork and organized computer-based information.
  • Maintained office calendars to track important dates and deadlines.
  • Customer relations included making appointments professionally and making sure our quote was met for each month.
  • Trained admin support team members on new processes and systems.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Acquired 2-5 new accounts each month

Education

High School Diploma -

Shiloh High School
Snellville, GA
2016

Skills

  • Time Management
  • Microsoft Word
  • Calendar Management
  • Inside Sales
  • Customer Satisfaction
  • Resolving Complaints
  • Performance Monitoring
  • Troubleshooting
  • Inbound Phone Call Handling
  • Customer Service Management
  • Bookkeeping
  • Data Entry
  • Administrative Arrangements

Languages

English
Native or Bilingual

Timeline

Commercial Professional Driver (Class A)

JB Hunt Transportation
04.2022 - 07.2023

Client Representative

Triumphant Events (Blanca Sanchez)
04.2021 - 05.2022

Amazon Delivery Associate Supervisor

Amazon.Inc
02.2020 - 03.2021

Executive Administrative Assistant and Customer Relations Specialist

Dr Carla Jones
01.2016 - 01.2020

High School Diploma -

Shiloh High School

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Jada Henry