Hi, I’m
Jada Hernandez
Customer Service Representative
Pomona,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
years of professional experience
Work History
Navia Benefit Solutions, Inc
Customer Service Specialist
2022.10 - 2023.08 (10 months)
Job overview
- Maintained and managed customer files and databases
- Applied basic sales strategy to engage customers and present solutions to suit individual needs
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Managed over 60 customer cases per day
American Pacific Mortgage
Front Desk Receptionist
2021.05 - 2022.09 (1 year & 4 months)
Job overview
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Completed data entry and filing to keep records updated for easy retrieval
- Organized, maintained and updated information in computer databases
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Scheduled, coordinated and confirmed appointments and meetings
Massage Envy
Front Desk Receptionist
2019.10 - 2021.05 (1 year & 7 months)
Job overview
- Investigated and resolved customer inquiries and complaints quickly
- Responded proactively and positively to rapid change
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Meet and coordinate with up to 40 clients per day
Education
Simi Valley High School , Simi Valley, CA
High School Diploma
06.2019
Skills
- Telephone etiquette
- Excellent written and oral communication
- Customer Relations
- Sales expertise
- Stocking and replenishing
- POS systems expert
- Multi-line phone talent
- Administrative support
- Creative problem solving
- Staff education and training
- Retail store support
- Personnel training and development
- Team Building
- Design changes
- Multitasking Abilities
- Spanish translation
- Salesforce Administration
- Customer Needs Assessments
Timeline
Customer Service Specialist
Navia Benefit Solutions, Inc
2022.10 - 2023.08 (10 months)
Front Desk Receptionist
American Pacific Mortgage
2021.05 - 2022.09 (1 year & 4 months)
Front Desk Receptionist
Massage Envy
2019.10 - 2021.05 (1 year & 7 months)
Simi Valley High School
High School Diploma
Similar Profiles
Tony DavidTony David
DIRECTOR, HEALTH & WELFARE OPERATIONS at Navia Benefit SolutionsDIRECTOR, HEALTH & WELFARE OPERATIONS at Navia Benefit Solutions
Brittany VargasBrittany Vargas
COBRA Account Manager at Navia Benefit SolutionsCOBRA Account Manager at Navia Benefit Solutions
JENESSY HUGHESJENESSY HUGHES
ADMINISTRATIVE ASSISTANT at Navia Benefits SolutionsADMINISTRATIVE ASSISTANT at Navia Benefits Solutions