Jada Herrera
New Braunfels
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
11.2024 - 12.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
Hostess Trainer
Olive Garden
11.2022 - 11.2024
- Demonstrated strong organizational skills in managing multiple tasks with competing deadlines
- Compiled data from surveys regarding customer satisfaction levels as well as guest complaints and concerns
- Recommended measures for improving work procedures and worker performance to increase service quality and enhanced job safety
- Served as a role model for other staff by demonstrating exceptional work ethic and professionalism on the job
- Scheduled parties and took reservations
- Resolved conflicts between employees using problem solving techniques while maintaining professional demeanor
- Utilized effective communication strategies to engage trainees during sessions and maintain a high level of energy throughout the training process
cashier
Great American Cookies
03.2022 - 09.2022
- Delivered customer service by greeting customers and answering any store inquiries
- Provided customers with product information and responded to inquiries courteously and promptly
- Developed strong customer service skills by providing efficient and accurate service
- Monitored customer traffic and proactively addressed potential issues
- Used POS system to complete purchases for customers
- Offered assistance to customers in locating desired items
- Informed customers of special promotions, loyalty programs, and discounts
- Processed customer orders and ensured the accuracy of their purchases
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Built and maintained positive working relationships with co-workers
Education
High School Diploma - undefined
Westwood Highschool
Austin, TX05.2021
Skills
- Fast Learner
- Type
- Guest Relations
- Exceptional communication
- Multitasking
- Problem-Solving
- Customer Service
- Organizational Skills
- Professionalism
- Food safety understanding
Timeline
Guest Advocate
Target
11.2024 - 12.2024
Hostess Trainer
Olive Garden
11.2022 - 11.2024
cashier
Great American Cookies
03.2022 - 09.2022
High School Diploma - undefined
Westwood Highschool