Jada Hewitt
Summary
Analytical and strategic customer care with excellent problem-solving and time management skills. Organized, efficient, and always willing to go extra mile to meet expectations.
Overview
6
6
years of professional experience
Work History
Nursing Assistant/PRN Select
SSM Health St. Joseph Hospital
Saint Charles, MO
08.2023 - Current
- Assisted patients with daily activities to ensure comfort and well-being.
- Maintained cleanliness of patient rooms, contributing to hygienic environment.
- Encouraged patient mobility by assisting with exercises, improving recovery.
- Provided basic medical care, supporting nurses and doctors in patient treatment.
- Supported needs of 16+ residents under long-term care.
Customer Service Representative
HR Staffing
Saint Charles, MO
10.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Support I
Colony Brands, Inc.
Saint Louis, MO
10.2022 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
Assistant Director
Harmony In Motion Academy
Saint Louis, MO
03.2019 - 10.2022
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
Education
Certificate - Certified Nurse Assistant
Aspire Healthcare Solutions
Florissant, MO05-2021
Skills
- Vital signs monitoring
- Medical documentation
- Infection control
- Compassionate care
- Care team collaboration
- CPR certification
Timeline
Customer Service Representative
HR Staffing
10.2024 - 02.2025
Nursing Assistant/PRN Select
SSM Health St. Joseph Hospital
08.2023 - Current
Customer Support I
Colony Brands, Inc.
10.2022 - 02.2023
Assistant Director
Harmony In Motion Academy
03.2019 - 10.2022
Certificate - Certified Nurse Assistant
Aspire Healthcare Solutions