Jada Holmes
Baltimore,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Teacher's Assistant
Elements of Education Childcare Center, LLC.
Baltimore, MD
09.2023 - Current
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Supervised children and participated with children in activities.
- Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
- Observed student performance in order to assess progress towards academic goals.
- Enforced rules regarding student conduct while promoting respect for diversity among classmates.
- Greeted parents at school events to provide information about curriculum and activities.
- Completed other duties assigned.
Lock Box Processor
M&T Bank
Baltimore, MD
05.2022 - 08.2023
- Open and prepare deposits for proce4sisng using customer specific documented instructions.
- Capture check and document images utilizing high speed imaging equipment.
- Process credit card transactions utilizing merchant services application.
- Prepare ,balance and send customer data transmissions.
- Review and prepare completed deposits for return to customer.
- Understand and adhere to the company's risk and regulatory standards,policies and controls in accordance with the company's policies.
- Maintain M&T internal control standards ,including timely implementation of internal and external audit points together with any issues raised by external regulations .
- Identified and corrected discrepancies in the processing system.
- Researched customer inquiries related to lockbox payments.
- Analyzed incoming payments for accuracy and completeness.
- Completed other duties assigned.
Assistant Deli Manager
Weis Markets Inc
Baltimore, MD
02.2021 - 05.2022
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
- Ensured that all food items were properly labeled according to local health department regulations.
- Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
- Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
- Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
- Evaluated staff performance on a regular basis providing feedback on areas needing improvement.
- Trained new employees to perform duties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed other duties assigned.
Deli Associate
Bi-rite Supermarkets
Baltimore, MD
01.2020 - 01.2021
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Prepared sandwiches according to customer specifications.
- Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
- Maintained cleanliness of deli area, including tables and counters.
- Restocked condiments such as pickles, olives, peppers, onions, as necessary throughout the day.
- Adhered to company policies and procedures related to food handling processes.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Maintained safe food handling practices to prevent germ spread.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Completed other duties assigned.
Education
High School Diploma -
Parkville High School & Center For Math/Science
Baltimore, MD06-2020
Skills
- Leadership
- Customer Service
- Problem Solving
- Positive Attitude
- Critical Thinking
- Adaptability
- Teamwork
- Empathy
- Interpersonal Skills
References
References available upon request.
Timeline
Teacher's Assistant
Elements of Education Childcare Center, LLC.
09.2023 - Current
Lock Box Processor
M&T Bank
05.2022 - 08.2023
Assistant Deli Manager
Weis Markets Inc
02.2021 - 05.2022
Deli Associate
Bi-rite Supermarkets
01.2020 - 01.2021
High School Diploma -
Parkville High School & Center For Math/Science