Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

Jada Hood

Cleveland,OH

Summary

Experienced in Dining Healthcare cash handling customer service and retail. Great at leadership and multi-tasking. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hoping to take my experience further and learn new things.

Overview

4
4
years of professional experience
1
1
Certification

Work History

CNA

Chardon Healthcare Center
11.2024 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

HHA

Comfort Keepers Home Care
04.2024 - 07.2024
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.

Caregiver

Maple wood
04.2023 - 10.2023
  • Checks & changes
  • Showering
  • Serving
  • Cleaning
  • Assisting residnts
  • Etc.

Cashier/stock

10.2022 - 02.2023
  • Employee Training Honest and Dependable Reliable and Responsible Work Task Prioritization Ordering and Stocking Exercised versatility in fast-paced
  • Agile work environments
  • Defined team directions and provided guidance to members
  • Identified opportunities to enhance specialization resulting in increased efficiency
  • Displayed strong telephone etiquette
  • Effectively handling difficult calls
  • Provided training to new sales associates so that they could contribute to the store's positive culture Communicated with customers
  • Management
  • And the sales team to better understand their needs and make recommendations Received numerous positive reviews praising my commitment to providing excellent customer service
  • Met incoming customers pleasantly and offered support and service
  • Completed regular and thorough cleaning of equipment
  • Floors and furniture
  • Built and maintained working relationships with peers and upper management
  • Trained newly hired employees regarding company policies and operations
  • Processed payments
  • Issued receipts and provided change
  • Was responsible for processing up to [number] customer orders per day Loaded and unloaded merchandise weighing up to [Number] pounds in boxes and pallets Maintained a high level of professionalism and calmness with all personnel even in high-stress situations Closed down the kitchen and followed the closing checklist for the kitchen stations after each shift Had professional interactions with customers
  • Peers
  • And [Job Titles]
  • Which aided in the development of clear communication and active listening skills
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Identified needs of customers promptly and efficiently
  • Planned and completed group projects
  • Working smoothly with others
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills
  • Recognized by management for providing exceptional customer service

specialist

Olive Garden Restaurant
09.2021 - 03.2022

Staff member

Chick-fil-A
10.2020 - 06.2021

Education

High School Diploma - undefined

John F Kennedy High School
Cleveland, OH
06.2023

Skills

  • Adapting
  • Cash Handling
  • Communication
  • Brand
  • Committed
  • Organization
  • Healthcare

LANGUAGES

English

Certification

STNA

Timeline

CNA

Chardon Healthcare Center
11.2024 - Current

HHA

Comfort Keepers Home Care
04.2024 - 07.2024

Caregiver

Maple wood
04.2023 - 10.2023

Cashier/stock

10.2022 - 02.2023

specialist

Olive Garden Restaurant
09.2021 - 03.2022

Staff member

Chick-fil-A
10.2020 - 06.2021

High School Diploma - undefined

John F Kennedy High School

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Jada Hood