Jada Hopkins
Man
Summary
Hardworking and compassionate professional with experience in customer service, scheduling, and supporting fast-paced environments. Skilled in organizing records, managing billing and payments, and providing excellent front-desk service. Known for staying calm under pressure, multitasking effectively, and treating people with care and respect. Looking to bring strong organizational and people skills to a medical office setting.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Elite care EMS
Dispatch and driver
Gilbert
04.2020 - 08.2023
- Received and prioritized 911 and non-emergency calls, quickly assessing the nature of incidents to determine urgency.
- Dispatched EMS units, coordinating with paramedics, EMTs, and law enforcement to ensure rapid response.
- Monitored radio communications and provided real-time updates to field crews.
- Entered call details and patient information into computer-aided dispatch (CAD) systems with accuracy.
- Maintained calm and professional communication with distressed callers, giving pre-arrival instructions when necessary.
- Tracked unit availability, response times, and call logs for operational efficiency.
- Assisted in coordinating interfacility transports, critical care transfers, and emergency responses.
- Supported field crews by contacting hospitals, relaying medical information, and ensuring proper patient handoff.
Event Planner and receptionist
Raleigh County Parks & Rec
Beckley
02.2017 - 10.2019
- Planned, organized, and coordinated events including weddings, charity fundraisers, and community activities.
- Assisted clients with event scheduling, deposits, and contract agreements to ensure smooth operations.
- Managed vendor communications, facility bookings, and event setup/teardown.
- Oversaw budgets for events, processed deposits, and ensured accurate financial tracking.
- Handled billing, processed payments, and maintained accurate financial records for county events.
- Supported payroll processing to ensure staff and vendors received accurate, timely payment.
- Answered phones, greeted visitors, and provided front desk customer service for the county office.
- Maintained schedules, calendars, and event records for the recreation center.
- Collaborated with county officials, staff, and community members to ensure successful events.
- Balanced multiple responsibilities while maintaining organization, attention to detail, and professionalism.
Education
Certificate - Medical Assistant
Med Care
Logan, WV 10.2024 - 09.2025
Associate of Arts - Business Administration
Southern Community And Technical College
Logan, WV 01.2024 - 09.2025
Skills
- Strong customer service & communication skills
- Scheduling & appointment coordination
- Accurate recordkeeping & billing support
- Multitasking in fast-paced environments
- Confidentiality & professionalism (HIPAA awareness)
Certifications and volunteer work
- Certified Nursing Assistant (CNA), State of West Virginia – Active
- Certified Phlebotomy Technician – Passed [Year]
- CPR & First Aid – American Heart Association, Active
- Certified CPR Instructor – American Heart Association
- Women’s Expo, Armory – Beckley, WV
Assisted with event setup and support for church community outreach programs. - Cell Mind Women’s Rehabilitation Center
Volunteered with women in recovery from drug and alcohol addiction, offering support and encouragement. - DHHR – Williamson, WV
Distributed Narcan and trained community members on overdose response and prevention. - SADD Program – Mingo County, WV
Shared personal testimony and participated in school presentations to raise awareness about drug prevention and healthy decision-making.
Timeline
Certificate - Medical Assistant
Med Care
10.2024 - 09.2025
Associate of Arts - Business Administration
Southern Community And Technical College
01.2024 - 09.2025
Elite care EMS
Dispatch and driver
04.2020 - 08.2023
Event Planner and receptionist
Raleigh County Parks & Rec
02.2017 - 10.2019