Jada Howard
Romeoville
Summary
Dedicated hospitality professional with extensive experience at Holiday Inn Express, excelling in customer service and guest relations. Proven expertise in stain removal and inventory management, ensuring immaculate room conditions and enhancing guest satisfaction. Recognized for maintaining high hospitality standards and effectively troubleshooting issues to create memorable stays.
Experienced with maintaining high standards of cleanliness and organization in guest rooms. Utilizes effective time management and attention to detail to ensure guest satisfaction. Track record of reliable teamwork and flexibility in meeting dynamic needs.
Overview
9
9
years of professional experience
Work History
Housekeeping Room Attendant, Night Auditor
Holiday Inn Express Hotel Suites
08.2023 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Night Auditor
Extended Stay America
08.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Housekeeping Room Attendant
Best Western Plus Hotel
05.2023 - 08.2023
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Housekeeping Room Attendant
Sure Stay Plus by Best Western
05.2023 - 05.2023
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Housekeeping Room Attendant
Quality Inn
05.2023 - 05.2023
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Housekeeping Room Attendant
Motel 6 Hotel
04.2022 - 05.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Bakery/Deli Clerk
Meijer
07.2016 - 04.2022
- Efficiently managed time by prioritizing tasks, delegating responsibilities where necessary, and working collaboratively with other team members to complete daily activities.
- Enhanced customer satisfaction by providing exceptional service and product knowledge in the bakery and deli departments.
- Assisted customers with special orders, ensuring accurate fulfillment and timely delivery for events and occasions.
Education
No Degree - Sociology
Charles Stewart Mott Community College
Flint, MI06-2023
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Laundry expertise
- Ordering cleaning supplies
- Stain removal
- Window washing
- Issue troubleshooting
- Inventory management
- Emergency protocols
- Hospitality standards knowledge
Accomplishments
- Cross-trained as a backup for both the night manager and concierge and easily transitioned to handle those duties when either individual was unavailable or out sick.
- Developed incremental resort revenue streams by informing guests of the establishment's array of services including the spa, salon, upscale restaurants, and the casino.
- Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
- Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
Languages
English
Full Professional
Timeline
Housekeeping Room Attendant, Night Auditor
Holiday Inn Express Hotel Suites
08.2023 - Current
Night Auditor
Extended Stay America
08.2023 - Current
Housekeeping Room Attendant
Best Western Plus Hotel
05.2023 - 08.2023
Housekeeping Room Attendant
Sure Stay Plus by Best Western
05.2023 - 05.2023
Housekeeping Room Attendant
Quality Inn
05.2023 - 05.2023
Housekeeping Room Attendant
Motel 6 Hotel
04.2022 - 05.2022
Bakery/Deli Clerk
Meijer
07.2016 - 04.2022
No Degree - Sociology
Charles Stewart Mott Community College
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