Jada Humphrey
St Louis,MO
Summary
Detail-oriented professional with proven strengths in customer service, multitasking, and organization. Committed to enhancing client satisfaction through effective problem-solving and leadership.
Overview
6
6
years of professional experience
Work History
Technician
Cleaning Concepts
St Louis, MO
01.2026 - Current
- Operated cleaning equipment to maintain high standards of cleanliness and sanitation.
- Supported team in executing daily cleaning tasks across various facilities efficiently.
- Conducted inspections to ensure compliance with safety and quality protocols.
- Trained new staff on proper cleaning techniques and equipment usage.
- Assisted in resolving customer complaints related to service delivery promptly.
- Implemented feedback mechanisms for continuous improvement in service quality.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Receptionist
Soulard Family Dentistry
St Louis, MO
08.2023 - Current
- Managed patient scheduling using electronic health record systems, optimizing appointment flow.
- Greeted patients warmly, ensuring a welcoming environment and enhancing overall experience.
- Coordinated communication between dental staff and patients, improving information accuracy and timeliness.
- Maintained organized patient records, facilitating efficient retrieval and compliance with privacy regulations.
- Assisted in insurance verification processes, streamlining billing operations for increased efficiency.
- Trained new reception staff on office procedures and software systems to ensure consistent performance.
- Provided administrative support by managing incoming calls and emails effectively to prioritize urgent matters.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Server
City Winery
St Louis, MO
02.2023 - 12.2025
- Delivered exceptional customer service in high-volume dining environment.
- Trained new staff on menu items, service standards, and POS systems.
- Managed guest inquiries and resolved complaints to ensure satisfaction.
- Collaborated with kitchen staff to coordinate timely food service and presentation.
Supervisor
UPS
Edgerton, KS
01.2020 - 12.2023
- Supervised daily operations, ensuring compliance with safety protocols and efficiency standards.
- Trained and mentored team members on best practices for package handling and sorting processes.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Conducted performance evaluations, providing constructive feedback to drive team development and morale.
- Led regular safety meetings to promote awareness and adherence to workplace safety regulations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Associate of Applied Science - Information Technology & Networking
DeVry University
Naperville, IL06-2026
Information Technology Essentials - Information Technology
DeVry University
Naperville, IL12-2025
High School Diploma -
Quincy Senior High School
Quincy, IL05-2017
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Accomplishments
- Achieved client expectations by completing cleanings with accuracy and efficiency.
Timeline
Technician
Cleaning Concepts
01.2026 - Current
Receptionist
Soulard Family Dentistry
08.2023 - Current
Server
City Winery
02.2023 - 12.2025
Supervisor
UPS
01.2020 - 12.2023
Associate of Applied Science - Information Technology & Networking
DeVry University
Information Technology Essentials - Information Technology
DeVry University
High School Diploma -
Quincy Senior High School