Jada Hunter

· Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.

· Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.

· Set up customer payment plans to cover annual policies and renewals.

· Demonstrated an important level of customer service and professionalism in addressing participant security concerns accurately and appropriately.

· Effective communication skills in handling inbound phone calls and customer email inquiries to deliver satisfactory solutions to customers.

· Increased efficiency and team productivity by promoting operational best practices.

· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

· Answered customer telephone calls promptly to avoid on-hold wait times.

· Updated account information to maintain customer records.

· Set up new customer accounts and update existing profiles with the latest information.

· Conducted thorough reviews of account activity, evaluating financial status, and resolving discrepancies.

· Demonstrated critical thinking skills by overseeing routine and complex account updates.

· Developed knowledge of company products and services to make suggestions according to customer needs.

· Demonstrated a calm and professional demeanor under pressure, with a strong service-oriented mindset. Efficient and meticulous in solving customer concerns.

· Experienced in reviewing invoices, payment requests, advance requests, and expense reimbursements with proper coding for approval.

· Managed check-in and check-out procedures verified patient information, and overseen lens orders efficiently.

· Filed claims with vision and medical insurance, companies to garner payment for optical services.

· Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.

· Proven history of meeting tight deadlines and excelling in a fast-paced atmosphere.

· Assisted senior management by providing performance and compensation reports with status updates and improvement recommendations to facilitate key decision making.