Jada Hunter
Tampa,Fl
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomist
TGH FAMILY GROUP
01.2023 - 07.2025
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Front Desk Specialist
Tgh Urgent Care Fast Track
11.2020 - 12.2022
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.
- Conducted regular audits of reservations and billing systems, ensuring accuracy in record-keeping and minimizing errors.
Healthcare Representative
Usf Health
03.2017 - 09.2020
- Coordinated with housekeeping staff to ensure timely room availability for guests, resulting in higher occupancy rates.
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
- Trained new front desk staff members, sharing best practices and contributing to a more cohesive team environment.
- Assisted management with administrative tasks, improving office organization and productivity levels.
Education
High School Diploma -
Plant High School
05-2015
Skills
- Communication
- Active Listening
- Problem-Solving
- Time Management
- Product Knowledge
- Customer Relationship Management
- Strong Communication
- Scheduling appointments
- Customer service
- HIPAA regulations
Certification
- CNA
- BLS CERTIFICATION
- PHLEBOTOMY
LANGUAGES
English
Timeline
Phlebotomist
TGH FAMILY GROUP
01.2023 - 07.2025
Front Desk Specialist
Tgh Urgent Care Fast Track
11.2020 - 12.2022
Healthcare Representative
Usf Health
03.2017 - 09.2020
High School Diploma -
Plant High School