Jada Jackson
Relationship Management Specialist
Orlando,FL
Summary
Reliable business professional with experience in project management, and process improvement. Proven track record of successfully streamlining business operations. Passionate about promoting lasting customer satisfaction by delivering quality service. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Relationship Management Specialist
EmployU
Casselberry (Remote), FL
01.2023 - Current
- Communicate regularly with clients to understand needs, and evaluate current systems in use.
- Develop and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintain relationships with new and existing clients while providing high level of expertise.
- Record accurate and efficient records via microsoft Excel.
- Attended monthly sales meetings and quarterly trainings.
- Maintained current knowledge of evolving changes within company.
- Stayed current on EmployU trends.
- Keep close contact with marketing to report trends and discuss new ways to promote the company.
Goldman Sachs Financial Advisor
Alorica
Lake Mary (Remote), Florida
09.2021 - 12.2022
- Answered constant flow of customer calls with minimal wait times.
- Assist customers with account related inquiries, Create bank disputes (transaction,statement, payment, etc.)
- Troubleshooting.
- Assist customers with application process, Answer inquires on benefits and rewards.
- First point of contact and determine if calls or chat requires a transfer.
- Properly notate accounts after each interaction.
- Partnering with team members and drive action plans to best assist customers, assist customers with making payments and/or scheduling.
- Promptly responded to inquiries and requests from prospective customers and complied
with corporate and regulatory policies regarding information confidentiality and privacy. - Investigated and researched issues to determine root causes and appropriate resolution
methods. - Navigated multiple computer systems and applications and utilized search tools to find
information.
New Student Advisor
Ultimate Medical Academy Online
Tampa (Remote), FL
12.2020 - 08.2021
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Provided support and guidance to students experiencing academic and personal troubles.
- Demonstrate a strong understanding of institutional policies.
- Aiding in the course selection process to ensure progress towards student goals.
- Microsoft Excel program used
- Making outbound calls to prospective students
- Scheduling callbacks to students
Apple Technical Advisor
Kelly Connect
Orlando (Remote), FL
02.2019 - 11.2020
- Utilized Apple diagnostic tools to identify and solve variety of technical issues.
- Used internal systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Referred unresolved customer grievances to designated departments for further investigation.
- Offered excellent customer service by actively listening to customers needs and empathically discussing solutions.
Education
Associate of Arts - General Studies
06.2018 - Current
- Dean's List Summer 2018
- Honor Roll Fall 2018
Skills
Training and Development
Data Entry
Document management
Meeting planning
Proficient in Excel
Proficient in Microsoft
Timeline
Relationship Management Specialist - EmployU
01.2023 - Current
Goldman Sachs Financial Advisor - Alorica
09.2021 - 12.2022
New Student Advisor - Ultimate Medical Academy Online
12.2020 - 08.2021
Apple Technical Advisor - Kelly Connect
02.2019 - 11.2020
Valencia College - Associate of Arts, General Studies
06.2018 - Current