HubSpot
Jada Jackson
Houston,TX
Summary
Dynamic CRM Specialist with a proven track record at EmployU, excelling in customer retention strategies and data analytics. Adept at enhancing business processes and fostering client relationships, I leverage CRM integration to drive satisfaction and growth. Strong communicator and collaborator, committed to delivering impactful solutions in fast-paced environments.
Overview
6
6
years of professional experience
Work History
CRM Specialist
EmployU
02.2022 - Current
- Assisted in managing customer data within CRM systems.
- Specialized in leveraging data analytics and marketing automation platforms such as Hubspot
- Initial point of contact for potential clients (job seekers) and partner organizations, explaining the process for starting employment services.
- Facilitates the connection between job seekers and potential employers, aiming to foster meaningful employment relationships and improve job placement rates.
- Focuses on building and maintaining strong relationships with clients/customers to ensure satisfaction, retention, and business growth, often in finance or business settings.
- Contributed to maintaining accurate records of customer interactions and transactions.
- Collaborated with cross-functional teams to improve CRM processes
Finachial Advisor
Goldman Sachs
04.2020 - 01.2022
- Handling customer support for banks/lenders
- Focusing on credit/debit issues and balance inquiries
- Transfers, and resolving problems that requires strong communication
- Specialized financial data analysis within their internal teams
- Handle incoming calls/chats for card issues, account help, fraud, disputes, etc.
- Using software system such as Oracle E-Business Suite (EBS)
- Communication via Microsoft Teams and Slack
Tier 1 Technical Support Representative
Apple
08.2019 - 02.2020
- Resolved technical issues for customers across various Apple products and services.
- Provided exceptional customer support through multiple channels, including phone, chat, and email.
- Documented customer interactions in CRM systems to ensure accurate record-keeping and follow-up.
- Educate customers on features and how-tos for Apple devices and software.
- Used Diagnostic Tools and internal apps to run checks on iPhones, iPads, Macs, etc., to identify software vs. hardware problems
- Collaborated with cross-functional teams to escalate complex issues and enhance resolution processes.
Education
Associate of Arts - Human Resources Development
Lone Star College
Houston, TX01-2027
Skills
- Reporting and analytics
- Business process improvement
- CRM integration
- Customer retention strategies
- Teamwork and collaboration
Software
Microsoft Outlook
Microsoft Teams
Slack
Timeline
CRM Specialist
EmployU
02.2022 - Current
Finachial Advisor
Goldman Sachs
04.2020 - 01.2022
Tier 1 Technical Support Representative
Apple
08.2019 - 02.2020
Associate of Arts - Human Resources Development
Lone Star College