Summary
Overview
Work History
Education
Skills
Timeline
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Jada Jadusingh

Jonesboro,GA

Summary

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. I am a highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. As a positive and reputable individual I possess a strong work ethic, professional demeanor and superb initiative. Due to my experience I have learned to be very meticulous and systematic, skilled in organizing, planning and managing daily tasks. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. In addition I am skilled in oral and written communication, team leadership and relationship-building, ready to take on any new challenge and be a helpful asset to your company!

Overview

2
2
years of professional experience

Work History

Administative Assistant

CCMulti
Stockbridge, GA
05.2023 - Current
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Processed invoices for payment using accounting software applications.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered questions from customers regarding products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Maintained accurate department and customer records.
  • Organized both physical and digital files and updated reports to coordinate project materials.

Department Lead

Hobby Lobby
Fayetteville, GA
09.2021 - 04.2023
  • Developed and implemented departmental policies and procedures.
  • Coordinated with other departments to ensure efficient workflow across the organization.
  • Provided training and guidance to new employees on policies and procedures.
  • Resolved customer complaints in a timely manner by identifying root causes of issues.
  • Managed daily operations within budget constraints while ensuring quality standards were met.
  • Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
  • Reviewed weekly reports from subordinate staff members outlining project status updates.
  • Managed inventory levels by placing orders when necessary and monitoring stock levels throughout the year.
  • Managed effective stock rotation and inventory placement.
  • Put together special displays and coached employees on latest promotions.
  • Worked closely with sales associates to complete tasks.
  • Handled shift overstock, restocking and inventory control.
  • Utilized excellent math skills to maintain accurate inventory levels.

Customer Experience Specialist

Best Buy
Morrow, GA
12.2021 - 12.2022
  • Provided technical support to customers and troubleshoot their queries.
  • Collaborated with other departments such as sales, marketing, product development and finance teams for understanding customer needs better.
  • Assisted in designing new strategies for improving the overall customer journey.
  • Provided recommendations on how to improve the quality of service provided to customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Participated in cross-functional meetings related to enhancing the overall customer experience.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Excelled in exceeding daily credit card application goals.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Education

Some College (No Degree) - English Literature

Atlanta Technical College
Atlanta, GA

Skills

  • Problem solving
  • Communication
  • Detail oriented
  • Retention
  • Cloud Networking and File Sharing
  • Adaptability
  • Self Motivation
  • Reading Comprehension
  • Deadline-Oriented

Timeline

Administative Assistant

CCMulti
05.2023 - Current

Customer Experience Specialist

Best Buy
12.2021 - 12.2022

Department Lead

Hobby Lobby
09.2021 - 04.2023

Some College (No Degree) - English Literature

Atlanta Technical College

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Jada Jadusingh