Jada James

William Sonoma

Dallas, TX

03.2022 - 10.2024

Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Answered inbound calls, chats and emails to facilitate customer service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business.
Used approved scripts to de-escalate angry customers during telephone interactions.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Supported sales team members to drive growth and development.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.