Jada Jefferson
Greensboro,NC
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Eagle Physicians
11.2023 - Current
- Verified patient insurance coverage and collected required co-payments.
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Center Representative
Phoebe Lee Urgent Care
01.2022 - 11.2023
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Customer Service Representative Team Lead
Humana
06.2018 - 11.2021
- Check to ensure that appropriate changes are made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Solicit sales of new or additional services or products
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Processed customer account changes with proprietary software.
- Trained staff to provide excellent customer service to challenging customers.
Environmental Services Associate
Sodexo Campus Services
10.2016 - 04.2018
- Observed precautions required to protect guest property and report damage, theft, and found articles to supervisors
- Adhered to expected health standards; followed procedure to maintain health and cleanliness standards
- Maintained and documented accurate inventory of necessary supplies
- Performed wall washing, vacuuming, dusting and other housekeeping tasks.
Key Holder Supervisor
Dollar General Store
02.2016 - 10.2016
- Operated cash register.
- Maintained store and maintained appearance.
- Signed for incoming shipments in manager's absence.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
Bachelor of Arts - Information Technology
Grand Canyon University
Phoenix, AZ12.2024
Associates Of Science Degree - Health Care Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL09.2021
Skills
- Critical Thinking
- Medical Report Preparation
- Invoice Preparation
- Appointment Scheduling
- Detail-Oriented
- Organization and Time Management
- Verbal and Written Communication
- Customer Service
- Certified Medical Administrative Specialist
- Insurance Authorizations
- Computer Proficiency
- Pharmacy Correspondence
- Sales expertise
- Calm Under Pressure
- Understanding Customer Needs
- Business Development
- MS Office
Affiliations
- Sales and Marketing Professional Association
- National Customer Service Association
Timeline
Medical Assistant
Eagle Physicians
11.2023 - Current
Medical Center Representative
Phoebe Lee Urgent Care
01.2022 - 11.2023
Customer Service Representative Team Lead
Humana
06.2018 - 11.2021
Environmental Services Associate
Sodexo Campus Services
10.2016 - 04.2018
Key Holder Supervisor
Dollar General Store
02.2016 - 10.2016
Bachelor of Arts - Information Technology
Grand Canyon University
Associates Of Science Degree - Health Care Medical Administrative Assistant
Ultimate Medical Academy
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