Summary
Overview
Work History
Education
Skills
Timeline
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JADA JOHNSON

Brighton,US

Summary

Dedicated and hardworking professional with a diverse background spanning customer service, cashiering, warehouse operations, and caregiving. Known for a strong work ethic, exceptional reliability, and the ability to adapt quickly to various roles and environments.

Overview

4
4
years of professional experience

Work History

Warehouse Order Selector

Staples
07.2023 - 02.2024
  • - Selecting product, pulling and packing totes, as well as cutting cases of merchandise and/or stocking product.
  • - Move totes/orders on conveyor belt as well as taping products to send through shipping.
  • - Used handheld devices and computers to confirm products when picking and track inventory levels and completed audits to find and correct inaccuracies.
  • Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
  • Participated in ongoing training sessions and workshops, staying up-to-date with industry trends and advancements for continued growth in the role.
  • Boosted customer satisfaction through accurate order fulfillment, resulting in fewer returns due to incorrect items shipped.
  • Contributed to overall warehouse success through proactive communication with supervisors regarding potential issues or areas for improvement.
  • Reduced errors in order fulfillment by conducting thorough quality checks before packing and shipping.
  • Assisted in inventory management by conducting regular cycle counts and updating stock records accordingly.

Warehouse Picker/Packer & Customer Service Rep

LuvBuds
02.2023 - 12.2023
  • Used scanners to quickly locate and track items in warehouse.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
  • Improved order accuracy by diligently picking products according to pick lists and packing slips.
  • Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
  • Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
  • Expedited customer orders, working closely with shipping department to ensure timely delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Caregiver/ Qmap

Brookdale Brighton
02.2022 - 05.2023
  • - Assist clients with mental and physical activities in order to improve their quality of life.
  • - Assist clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting.
  • - Assisted clients with activities of daily living, promoting independence and quality of life.
  • - Kept track of each client's daily activities, food intake, and health information.
  • - Followed the doctor's instructions and administered the medication.
  • - Performed daily household tasks such as cooking, cleaning, and laundry, among others.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Provided safe mobility support to help patients move around personal and public spaces.

Retail/Stocker Associate

Walmart Supercenter
06.2020 - 12.2021
  • Helped maintain positive store atmosphere during peak hours with friendly demeanor and efficient work habits.
  • Reduced out-of-stock instances by conducting regular inventory checks and reporting discrepancies promptly.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.

Education

High School -

Innovations & Options
Brighton, Colorado
01.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Microsoft Excel
  • Payment Processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Order Processing
  • Positive Attitude
  • Order picking accuracy
  • Stock replenishment
  • Efficient Packing
  • Order Picking
  • Elderly Care
  • Patient Care
  • Daily living assistance
  • Personal Hygiene Assistance
  • Housekeeping
  • Meal Preparation

Timeline

Warehouse Order Selector

Staples
07.2023 - 02.2024

Warehouse Picker/Packer & Customer Service Rep

LuvBuds
02.2023 - 12.2023

Caregiver/ Qmap

Brookdale Brighton
02.2022 - 05.2023

Retail/Stocker Associate

Walmart Supercenter
06.2020 - 12.2021

High School -

Innovations & Options
JADA JOHNSON