Jada Jones
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Sales Associate
Victoria Secret
12.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Kitchen Manager
Chipotle
07.2023 - 12.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Customer Experience Manager
Micheal's Craft Store
07.2023 - 12.2023
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
Dietary Aide
Greenbriar Nursing Home
02.2023 - 11.2023
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Host/Restaurant Server
Red Robin
01.2023 - 07.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Server
Hooters Inc.
03.2021 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Thrift Store Volunteer
Thrift Store
08.2020 - 12.2020
- Enhanced customer satisfaction by providing friendly and efficient service at the thrift store''s checkout counter.
- Assisted shoppers in locating specific items, resulting in improved customer experiences and return visits to the store.
- Actively monitored donation intake area to ensure timely processing of incoming items while adhering to quality standards set forth by management staff.
- Contributed to overall store success by consistently achieving performance goals set forth by management in terms of sales revenue, customer service standards, and operational efficiency.
- Participated in ongoing training sessions to stay up-to-date on best practices in retail operations and customer service techniques.
- Developed strong product knowledge to provide informed recommendations for customers seeking assistance with their purchases.
- Strengthened relationships with donors through prompt acknowledgement of their contributions and expressing gratitude for their support.
- Contributed to a safe shopping environment by promptly addressing any safety hazards or concerns within the store.
- Streamlined inventory management with effective sorting, pricing, and tagging of donated items.
General Manager
SUBWAY®Restaurants
12.2019 - 08.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Inventory Control Specialist
Trader Joes Warehouse
01.2018 - 12.2019
- Used equipment like forklifts and pallet jacks to move inventory.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Audited and corrected discrepancies in inventory numbers.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
- Built strong vendor relationships for timely goods and materials deliveries.
- Coordinated cross-functional teams during physical inventories, ensuring accurate counts while minimizing disruption to daily operations.
- Participated in continuous improvement initiatives related to supply chain management processes such as procurement, warehousing, distribution logistics.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated communication between departments regarding inventory-related matters, promoting a collaborative approach to problemsolving.
- Enhanced operational efficiency by developing and implementing effective inventory control policies and procedures.
- Leveraged data analysis tools to review and assess inventory performance metrics, enabling informed decision-making for continuous improvement efforts.
- Collaborated with purchasing department to ensure timely delivery of products, thereby minimizing stockouts and lost sales opportunities.
- Budgeted and forecasted inventory needs incorporating sales trends and customer demand.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Identified obsolete or slow-moving items in the warehouse for liquidation, helping free up valuable storage space for more profitable products.
- Optimized storage capacity utilization with strategic organization of products in the warehouse, allowing for easier accessibility and improved productivity.
- Reduced stock discrepancies by diligently monitoring inventory levels and collaborating with warehouse staff to address discrepancies.
- Maintained compliance with all relevant industry regulations pertaining to inventory management and product handling, ensuring the company''s adherence to legal requirements.
- Contributed to cost-saving initiatives by identifying opportunities for inventory optimization, reducing carrying costs while maintaining adequate stock levels to meet customer demand.
- Analyzed historical sales data to anticipate future trends in product demand, informing purchasing decisions and minimizing stockouts or overstock situations.
- Assisted in reducing excess inventory through accurate forecasting, demand planning, and close collaboration with the sales team.
- Provided valuable input for warehouse layout optimization projects, ultimately increasing space utilization and organizational efficiency.
- Developed and implemented a system to track and monitor incoming, outgoing and on-hand inventory.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
- Developed and maintained strong relationships with suppliers, fostering a collaborative environment that resulted in improved product availability and on-time deliveries.
- Supported company''s financial goals by closely monitoring product turnover rates and adjusting inventory levels accordingly.
- Streamlined inventory management processes by implementing advanced tracking systems and conducting regular audits.
- Developed and implemented inventory management strategies for improved stock flow.
- Performed data entry and completed proper paperwork.
- Collaborated with the procurement team to establish steady supply of inventory.
Education
High School Diploma -
Warner Robins High School
Warner Robins, GA05.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Client Service
- Conflict Resolution
- Store Opening and Closing
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Complex Problem-Solving
- Sales Strategies
- POS System Operation
- Meeting deadlines
- Merchandising knowledge
- Upselling
- Professional Demeanor
- Retail Store Operations
- Adapt to diverse groups
- Cleaning techniques
- Guest Relations
- Sales Training
- Payment Processing
- Strategic Planning
- Merchandising understanding
- Inventory Tracking
- Sales Development
- Building rapport
- Inventory Control
- Policy and Procedure Adherence
- Merchandise Display
- Product Recommendations
- Order Processing
- Sales Goals Attainment
- Display Setup
- Point of sale operation
- Negotiation Tactics
- Relationship selling
- Product Promotions
- Business Development
- Persuasion techniques
- Sales trends
- Shipment Processing
- Promotional support
Timeline
Sales Associate
Victoria Secret
12.2023 - 05.2024
Kitchen Manager
Chipotle
07.2023 - 12.2023
Customer Experience Manager
Micheal's Craft Store
07.2023 - 12.2023
Dietary Aide
Greenbriar Nursing Home
02.2023 - 11.2023
Host/Restaurant Server
Red Robin
01.2023 - 07.2023
Server
Hooters Inc.
03.2021 - 10.2021
Thrift Store Volunteer
Thrift Store
08.2020 - 12.2020
General Manager
SUBWAY®Restaurants
12.2019 - 08.2020
Inventory Control Specialist
Trader Joes Warehouse
01.2018 - 12.2019
High School Diploma -
Warner Robins High School