Jada Joseph

• Cross trained in multiple departments, informing employees of all company guidelines.
• Collaborated with internal teams to understand business needs and strategies.
• Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
• Analyzed and updated all necessary changes to Salesforce Software.
• Audited internal data and processes to identify and manage initiatives, improving business performance.
• Processed customer service requests via phone support and email support.
• Noted customer correspondence in CRM to track requests, problems and solutions.
• Recommended metrics and models based on observed trends.

• Performed administrative tasks and assisted in executing business solutions.

• Successfully entered data into company database and validated the accuracy of valuable company information.

• Used and analyzed data from automated information aggregators to update the database.

• Generated data reports, enter company findings into the database and perform backups.

• Supported data entry across departments as requested, switching promptly to new projects.

• Assisted staff with resolving complex customer issues and implementing targeted solutions.

• Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.

• Documented customer correspondence in CRM to track requests, problems and solutions.

• Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.

• Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools.

• Assisted customers by providing confirmations, answering questions and offering general information.