Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jada Keeton

LaFayette,GA

Summary

Driven by a passion for excellence, leveraged product knowledge and customer engagement skills at Goodwill Industries to significantly enhance shopping experiences proactive. Using approach in merchandise display and team collaboration led to notable sales achievements, fostering a positive and dynamic store environment. Friendly Retail Store Associate with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays. Knowledgeable Retail Cashier skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Retail Store Associate

Goodwill Industries Of Greater Chattanooga Area
02.2024 - Current
  • Collaborated with team members to achieve store sales targets consistently.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, and grading to ensure products go on the floor correctly labeled.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Helped maintain effective communication between team members and store management, promoting a cohesive work environment.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer''s concerns.
  • Established rapport with returning customers by remembering preferences and offering personalized assistance during their shopping experience.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained an orderly and visually appealing store environment by organizing merchandise displays and cleaning the sales floor regularly.
  • Contributed to efficient inventory management by participating in routine stock counts and reporting discrepancies promptly.
  • Participated in regular staff meetings, sharing feedback and suggestions for continuous improvement in store performance.
  • Assisted customers with their purchases, resulting in a positive shopping experience and repeat business.
  • Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Assisted with visual merchandising efforts throughout the store as needed, creating eye-catching displays that encouraged browsing behavior from shoppers.
  • Reduced inventory loss through accurate stock management and adherence to store policies.
  • Provided expertise on product features and benefits when assisting customers, resulting in informed purchasing decisions and increased satisfaction.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Analyzed customer feedback and identified areas for improvement.
  • Kept current with product trends and industry news to better serve customers by offering accurate, up-to-date information on products and promotions.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory for customers.

Retail Cashier

K-Mart Store
03.1990 - 01.1993
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Maintained clean and organized workspace, promoting positive shopping experience for customers.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Resolved customer complaints promptly and professionally, fostering positive reputation for store.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Trained new employees on company policies, register operations, and effective communication techniques with customers.
  • Enhanced customer satisfaction by providing efficient and accurate cash handling services.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Balanced cash drawer at end of each shift, ensuring accuracy and accountability.
  • Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
  • Answered questions about store policies and addressed customer concerns.
  • Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
  • Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
  • Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
  • Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
  • Processed various payment methods accurately while maintaining confidentiality of customer information.
  • Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
  • Promoted store loyalty programs, increasing member sign-ups and overall customer engagement.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Participated in regular team meetings to discuss strategies for improving sales performance and customer experiences.
  • Utilized strong product knowledge to assist customers with questions and recommendations, boosting overall satisfaction levels.
  • Mentored new team members on sales software system operation.
  • Operated POS terminals and cash drawer balancing.
  • Provided warranty information to customers purchasing covered items and services.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Learned duties for various positions and provided backup at key times.

Education

Ridgeland High School
Rossville, GA

Skills

  • Product Knowledge Expertise
  • Cash Handling Accuracy
  • Store maintenance
  • Customer Engagement
  • Reliability and punctuality
  • Stock replenishment
  • Promotional strategies
  • Professional Appearance
  • Sales proficiency
  • Loss prevention awareness
  • Merchandise Display
  • Customer Service
  • Product display
  • Organization
  • Customer Assistance
  • Payment Processing
  • POS System Operation
  • Team Collaboration
  • Inventory Control
  • Retail transactions processing
  • Team Leadership
  • Upselling and Cross Selling
  • Shipment Processing
  • Product support
  • Safety oversight
  • Decision-Making
  • Attention to Detail
  • Honest and Dependable
  • Reliable and Responsible
  • Creative Thinking
  • Engaging with Diverse Customers
  • Team Cooperation
  • Product Knowledge
  • Exceeding Customer Expectations
  • Computer Proficiency and Microsoft Office
  • Strong Communication and Interpersonal Skills
  • Documentation And Reporting
  • Merchandise Receiving and Handling
  • Building Customer Loyalty
  • Friendly and Helpful
  • Order Management
  • Sales floor organization
  • Safety and Cleanliness Standards
  • Merchandising and Display
  • Adaptable and Flexible
  • Item Ticketing and Pricing
  • Relationship Building
  • Retail Merchandising
  • Store Policies and Procedures
  • Speech Clarity
  • Dispute Mediation
  • Store Opening and Closing
  • Team Supervision
  • Goal-Driven
  • Basic Mathematics
  • Dressing Room Assistance
  • Sales Records Management
  • Security Practices
  • Store Organization
  • Customer Needs Assessment

Certification

  • Merchandising, Goodwill - June, 2024
  • Material Handling, Goodwill - June 2024
  • Licensed CNA - 2020-2021

Timeline

Retail Store Associate

Goodwill Industries Of Greater Chattanooga Area
02.2024 - Current

Retail Cashier

K-Mart Store
03.1990 - 01.1993

Ridgeland High School

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Jada Keeton