Jada Knighten
Boston,MA
Summary
Attentive and customer-focused bartender with extensive experience in creating memorable guest experiences. Proven expertise in event planning, training and mentoring new bartenders, and developing innovative drink menus to enhance customer satisfaction and drive sales. Skilled in social media management to promote venues and events, increasing engagement and foot traffic. Certified by TIPS, ensuring compliance with responsible alcohol service standards. Dedicated to delivering exceptional service while fostering a vibrant and welcoming atmosphere.
Overview
6
6
years of professional experience
Work History
Head Bartender
Primos Bar and Grille
08.2020 - 07.2023
- Trained new bartenders on drink preparation, garnish preparation, and sanitation protocol.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled establishment social media accounts, increasing customer traffic.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consistently served high customer volumes during special events, nights, and weekends.
Server
Stans Blue Note
07.2023 - Current
- Worked with POS system to place orders and manage bills.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Restaurant Hostess
Bankhead Brewing Co.
08.2018 - 04.2020
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Cosmetology -
Aveda Institute
Dallas, TX04-2021
Associate of Science -
Richland College
Dallas, TX12-2019
Skills
- Sharp memory
- Guest relations
- Team leadership
- Social media marketing
- Cocktail development
- Basic accounting
- Phone etiquette
- Upselling strategies
- Safe food handling procedures
Timeline
Server
Stans Blue Note
07.2023 - Current
Head Bartender
Primos Bar and Grille
08.2020 - 07.2023
Restaurant Hostess
Bankhead Brewing Co.
08.2018 - 04.2020
Cosmetology -
Aveda Institute
Associate of Science -
Richland College
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