Jada Kushkituah
Atlanta,USA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Olive Garden. Known for engaging guests and ensuring satisfaction while efficiently managing high-volume dining. Proficient in cash handling and maintaining cleanliness standards, fostering a positive dining experience through attentive service and effective communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
09.2024 - 04.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
Assistant Manager
Smoothie King
10.2024 - 03.2025
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Coached and mentored new employees on company policies and procedures.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Tracked store inventories and replenished products according to demand.
Server
Ruby Tuesday
10.2023 - 08.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
Server/Hostess/Togo
Taco Mac
11.2023 - 07.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Processed payments and completed register transactions accurately.
- Used focus and memorization skills to keep track of tables and remember orders.
Education
Associate in Arts (A.A.) - Business
Georgia Highlands
Dallas, GA05.2033
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Task prioritization
- Team collaboration
- Hospitality service expertise
- Professional appearance
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Sales techniques
- High volume dining
- Food running
Certification
Liquor License
Timeline
Assistant Manager
Smoothie King
10.2024 - 03.2025
Server
Olive Garden
09.2024 - 04.2025
Server/Hostess/Togo
Taco Mac
11.2023 - 07.2024
Server
Ruby Tuesday
10.2023 - 08.2024
Associate in Arts (A.A.) - Business
Georgia Highlands
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