Jada Lard
Jackson,MS
Summary
Professional truck driver with significant experience and strong preparation for this role. Proven track record in ensuring timely, safe deliveries and maintaining vehicle integrity. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in route planning, vehicle maintenance, and cargo management, with reputation for achieving results.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional care worker with extensive experience in providing compassionate and personalized support to individuals. Recognized for collaborative approach and achieving positive outcomes in client care. Reliable team member known for adaptability and commitment to meeting changing needs, with skills in patient care and problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Truck Driver Class A
Kennesaw Transportation, Inc
11.2023 - 01.2025
- Operated Class A commercial vehicles to transport goods and materials in a safe and efficient manner
- Delivered products to customers on time, ensuring accuracy and completeness of orders
- Maintained accurate records of daily activities, including driving hours, mileage, fuel consumption, and delivery details
- Performed pre-trip inspections of the truck and trailer to ensure roadworthiness and compliance with safety regulations
- Communicated effectively with dispatchers, customers, and team members to coordinate deliveries and resolve any issues or concerns
- Managed paperwork such as bills of lading, delivery receipts, and logbooks accurately and efficiently
- Utilized GPS systems or maps to plan routes that optimize fuel efficiency while meeting delivery deadlines
- Performed routine maintenance tasks such as checking oil levels, tire pressure, brakes, lights, etc
- Reported any mechanical problems or malfunctions promptly for timely repairs or replacements
Delivery Driver
Werner Enterprises
03.2022 - 10.2023
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Adhered to all traffic laws and regulations while operating company vehicles
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
- Collaborated with dispatchers to coordinate daily delivery schedules
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Completed rush deliveries on tight timetables to satisfy customer needs.
Direct Care Worker (DCW)
New Progressions, LLC
09.2020 - 03.2022
- Provided compassionate care and support to individuals with special needs, ensuring their safety and well-being
- Assisted with daily living activities such as bathing, dressing, grooming, and meal preparation
- Supported individuals in developing independent living skills, promoting self-confidence and autonomy
- Collaborated with healthcare professionals to coordinate medical appointments and ensure proper follow-up care
- Monitored behavior patterns of individuals with special needs, identifying any signs of distress or discomfort
- Provided transportation assistance for individuals to attend appointments, outings, or community events
- Documented daily observations on the progress of each individual's goals and communicated updates to families or guardians
- Attended training sessions on specialized techniques for working with different disabilities (e.g., autism spectrum disorders)
- Demonstrated patience, empathy, and understanding when assisting individuals during challenging moments
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Administrative Assistant
New Progressions, LLC
06.2020 - 02.2022
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Customer Service Representative
Conduent
06.2016 - 05.2020
- Help customers with prescription refills, navigate through multiple accounts to satisfy each customer
- Data entry
- Accepting payments from inbound and outbound callers
- Using teams to communicate with team leads and managers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Guest Service Representative
Extended Stay Hotels
06.2017 - 07.2019
- Assist long term and short term guest with any needs
- Count down the night draw and drop deposit
- Print out the night audit
- Maintain a nice and comfortable atmosphere in the lobby
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
People Department Manager
McDonald's
05.2014 - 07.2018
- Delicate tasks to crew members to provide accurate service in a timely manner
- Time manger the breaks for crew
- Hire reliable ,dependable, and long term working candidates
- Revised time for incorrect time entry before sending off to payroll
- Construct an effective schedule for the oncoming weeks
- Optimized talent acquisition process by refining job descriptions and candidate selection criteria.
- Developed comprehensive recruitment strategies, resulting in a diverse and skilled workforce.
- Ensured compliance with labor laws through regular audits and updates to company policies.
Education
Adn - Nursing
Hinds Nursing Allie
Jackson, MS11.2018
Skills
- Front Desk
- Guest Service
- Customer Service
- Working with people with autism
- Working with people with developmental disabilities
- Pre-trip inspections
- Logbook management
- Adaptive decision making
- Customer service
- Active listening
- Data entry
- Critical thinking
- Patient care
- Reliability and punctuality
- Medication administration
- Meal preparation
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
Accomplishments
Achieved Commercial Truck Driving Class A License by completing all the required courses and hours with accuracy and efficiency.
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Resolved product issue through consumer testing.
Perinatal Care - Assisted physicians in focus studies in prenatal care.Performed basic physical assessments of newborns and infants.
Certification
- CDL
- Driver's License
- Hazmat Endorsement
- Tanker Endorsement
Commercial Driving License
Hazmat Endorsement
Tanker Endorsement
3 Year + Experience Driver
Languages
English
Full Professional
Timeline
Truck Driver Class A
Kennesaw Transportation, Inc
11.2023 - 01.2025
Delivery Driver
Werner Enterprises
03.2022 - 10.2023
Direct Care Worker (DCW)
New Progressions, LLC
09.2020 - 03.2022
Administrative Assistant
New Progressions, LLC
06.2020 - 02.2022
Guest Service Representative
Extended Stay Hotels
06.2017 - 07.2019
Customer Service Representative
Conduent
06.2016 - 05.2020
People Department Manager
McDonald's
05.2014 - 07.2018
Adn - Nursing
Hinds Nursing Allie
Similar Profiles
Teresa MULKEYTeresa MULKEY
Safety Specialist at Kennesaw TransportationSafety Specialist at Kennesaw Transportation
Aric RileyAric Riley
Truck Driver at Kennesaw TransportationTruck Driver at Kennesaw Transportation
Misty HicksMisty Hicks
CDL Class A Truck Driver at Kennesaw TransportationCDL Class A Truck Driver at Kennesaw Transportation
Jarvis BrownJarvis Brown
Service Desk Manager at LeidosService Desk Manager at Leidos
LAKE JONESLAKE JONES
Client Relations Director at Richard Schwartz & AssociatesClient Relations Director at Richard Schwartz & Associates