Jada Lavoie
Boonton,NJ
Summary
My blend of friendly engagement and coffee expertise, coupled with a talent for multitasking, consistently delivered high-quality service, social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Barista/Server
Bagels and Cakes
09.2023 - 01.2024
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Server
Mid City Grill
06.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Prep Cook
Watauga Brewing Company
03.2022 - 02.2023
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to menu development, incorporating seasonal ingredients for freshness and variety.
Barista
Bebettes
04.2021 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
Barista Shift Supervisor
Java Juice House
02.2019 - 10.2021
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Education
Bachelor Of Science - Clinical Psychology
University of Tennessee
Knoxville, TNHigh School Diploma -
David Crockett High School
Jonesborough, TN05.2017
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Active listener
- Adaptive and creative
- Espresso machine operation
- Food preparation
- Drink customization
- Latte art
- Cooking
- Basic math
- Clear communication
- Coffee and tea expertise
- Multitasking Abilities
Timeline
Barista/Server
Bagels and Cakes
09.2023 - 01.2024
Server
Mid City Grill
06.2022 - 11.2023
Prep Cook
Watauga Brewing Company
03.2022 - 02.2023
Barista
Bebettes
04.2021 - 06.2022
Barista Shift Supervisor
Java Juice House
02.2019 - 10.2021
Bachelor Of Science - Clinical Psychology
University of Tennessee
High School Diploma -
David Crockett High School
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