Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jada Lee

619 Soders Rd Apt C1

Summary


A counseling professional with proven capability to support and guide residents through daily challenges and personal development. Known for fostering safe and supportive environment while effectively managing conflict and ensuring residents' well-being. Team-oriented, adaptable, and committed to achieving positive outcomes through collaboration and responsive care.

Overview

3
3
years of professional experience

Work History

Residential Counselor

Center For Family Services
03.2025 - Current
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
  • Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
  • Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.

Office Assistant

Conifer LLC
10.2022 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Coordinated and scheduled meetings and appointments.
  • Edited and proofread documents for accuracy and completeness.
  • Utilized office management software to record and track customer information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected rent and tracked resident payments and information in computer system.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
  • Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.

Front Desk Agent

Hampton Inn Suites
03.2023 - 04.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.

Outreach Family Partner

Acenda
08.2022 - 03.2023
  • Increased parent involvement in the educational process by organizing workshops on various academic subjects, fostering a sense of partnership between parents and educators.
  • Enhanced parental understanding of their child''s development stages through informative workshop sessions.
  • Connected families to supportive resources within the community such as food banks and job training programs.
  • Maintained accurate records of family interactions and progress, ensuring efficient case management and collaboration with other professionals.
  • Promoted a culture of trust by maintaining open lines of communication with families through phone calls, emails, and home visits.
  • Ensured consistent follow-up with each family, demonstrating a genuine investment in their success and wellbeing.
  • Led support groups for parents facing similar challenges, fostering camaraderie and shared problem-solving strategies.
  • Assisted parents and caregivers in meeting youth needs through education, targeted support, coaching and guidance.
  • Supported clients from diverse communities with specific, tailored programming, promoting diversity, equity and inclusion in healthcare and social programs.
  • Enhanced communication between families and school staff through regular meetings, promoting positive relationships.
  • Empowered families to advocate for their children''s needs by offering workshops on relevant topics such as IEPs and special education services.
  • Evaluated program success based on feedback from participating families; adapted approaches accordingly.
  • Assisted families in accessing appropriate financial assistance programs, alleviating the financial burden of educational expenses.
  • Developed culturally sensitive outreach materials to engage diverse populations within the community effectively.
  • Coordinated with local agencies to provide additional services for families, streamlining access to vital resources like housing or mental health care.
  • Provided crisis intervention services when necessary, connecting families with essential supports during challenging times.
  • Identified available community resources and programs for families of disabled children.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.

Education

Bachelor of Arts - Sociology

Rowan University
Glassboro
05-2025

Associate of Arts - Social Services

Salem Community College
Carneys Point, Nj
05-2022

Skills

  • Client advocacy
  • Boundaries establishment
  • Customer service
  • Fair housing regulations
  • Building rapport
  • Nonprofit experience
  • Community education
  • Data collection
  • Problem-solving skills
  • Database management
  • Cash handling
  • Time management

Timeline

Residential Counselor

Center For Family Services
03.2025 - Current

Front Desk Agent

Hampton Inn Suites
03.2023 - 04.2024

Office Assistant

Conifer LLC
10.2022 - Current

Outreach Family Partner

Acenda
08.2022 - 03.2023

Bachelor of Arts - Sociology

Rowan University

Associate of Arts - Social Services

Salem Community College

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