Jada Llanos
Glendale
Summary
Results-driven professional with extensive experience in operations management and customer service at Retro Fitness. Proven ability to enhance member retention through strategic planning and effective team building. Strong communicator with expertise in policy implementation, thriving in fast-paced environments while promoting team cohesion.
Overview
7
7
years of professional experience
Work History
Manager/ Front desk representative
Retro Fitness
Forest Hills
10.2022 - 10.2025
- Oversee daily gym operations, staff scheduling, and facility maintenance
- Supervise team of trainers, receptionists, and cleaning personnel
- Enforce safety and cleanliness standards through policy implementation
- Manage member check-ins, payments, and smoothie bar transactions
- Handle customer service, billing issues, and membership retention
- Coordinate marketing efforts and communicate with prospects
- Track inventory, control expenses, and generate operational reports
- Promote team cohesion and deliver high standards of service.
Cashier/Replenishment Team
Michaels Art Supply store
Forest Hills
10.2021 - 10.2022
- Ringing up customer orders and handling various forms of payment.
- Learn to operate computerized register systems and apply various store policies regarding returns and exchanges.
- Provide detailed information on sales, policies, and items in stock
- Answering phones
- Expected to keep up a decent pace with the rest of the crew, so the product can get out in an appropriate amount of time.
- Expected to keep track of your overstock items, scanning them into the appropriate drawers/cap shelves.
Social Media Manager/Merchandise
CFU
Brooklyn
03.2020 - 06.2021
- Was responsible for posting/creating content.
- While obtaining followers, to spread the organization's ideas.
- To promote Council For Unity and recruit new members.
Waitress/Cashier
Victoria G's Pizzeria
Glendale
01.2019 - 12.2019
- Worked big events
- Acquired multitasking skills
- Kindly greeting and serving customers
- Provided detailed information on menus
File clerk
King Cycles
Brooklyn
01.2019 - 12.2019
- Filed/organized papers to keep business up and running
- Department of Motor Vehicles paperwork.
- I've answered all calls to satisfy and answer questions and concerns of potential buyers.
- Assisted customers in purchasing vehicles and/or equipment
- Processed incoming documents and ensured accurate record-keeping procedures.
- I helped prepare documents for archiving and retrieval as needed.
- Coordinated with team members to streamline document management processes.
- Managed confidential information while adhering to privacy standards.
- Supported various departments by providing timely access to required documents.
Tutor
Self-employeed
Glendale
11.2018 - 01.2019
- Helped with review and the 5th-grade math curriculum
- Encouraged students to ask questions about topics they did not understand.
- Provided resources and guidance for standardized test preparation sessions.
- Assessed student progress through regular quizzes and feedback sessions.
- Utilized educational software to create interactive learning experiences.
- Collaborated with parents to discuss academic performance and goals.
- Adapted teaching methods based on individual learning styles and preferences.
Education
BA - Political Science
John Jay College of Criminal Justice
New York, NY08.2026
Regents Diploma -
Queens Metropolitan High School
Forest Hills, NY06-2022
Skills
Core Professional Skills
- Verbal & Written Communication
- Critical Thinking
- Judgment & Decision-Making
- Complex Problem-Solving
- Reading Comprehension
- Adaptability
- Reliability
- Willingness to Learn
Management & Operations
- Operations Management
- Staff Management & Development
- Salesforce Management & Shift Scheduling
- Performance Evaluations
- Team Building
- Key Performance Indicators (KPIs)
- Inventory Management
- Sales Management
Customer & Business Development
- Customer Service
- Negotiation
- Strategic Planning
- Partnership Development
- Advertising & Email Outreach
- Policy Implementation
Technical & Administrative
- Documentation & Reporting
- Multitasking
- Bilingual Communication
References
- Lisa Imbriale, 718-690-1986, Supervised/Worked with me
- Lorraine Aguirre, 929-444-8935, Worked with me
- John Goscinski, 917-903-6654, Mentored/Taught me
Volunteer Experience
- Waitress/Kitchen help, Applebee's, Long Island, NY, 2017, Kitchen help for Applebee's with National Honors Society, allowed me to learn new skills in multitasking such as waiting tables, working in the kitchen, how to work well with others, as well as greet customers
- Social Media Manager/Merchandise, CFU Internship, Brooklyn, NY, 03/20, 06/21, Was responsible for posting/creating content, Obtaining followers to spread the organization's ideas, Promote Council For Unity and recruit new members
Leadership Experience
- National Honor Society, Glendale, NY, 2016-2022, Completed community service and promoted academic excellence and leadership
- Council For Unity, Queens Metropolitan High School, NY, 2019-2022, Led discussions on social issues, hosted fundraisers, and raised awareness among youth
- Student Council, Queens Metropolitan High School, NY, 2020-2022, Organized events, advocated for students, and collaborated with school administration
Timeline
Manager/ Front desk representative
Retro Fitness
10.2022 - 10.2025
Cashier/Replenishment Team
Michaels Art Supply store
10.2021 - 10.2022
Social Media Manager/Merchandise
CFU
03.2020 - 06.2021
File clerk
King Cycles
01.2019 - 12.2019
Waitress/Cashier
Victoria G's Pizzeria
01.2019 - 12.2019
Tutor
Self-employeed
11.2018 - 01.2019
BA - Political Science
John Jay College of Criminal Justice
Regents Diploma -
Queens Metropolitan High School