Jada Lorenzana
Mobile,AL
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Lease Return Associate
World Omni Financial Corp.
Mobile, AL
10.2024 - Current
- Handled returns and exchanges according to company policies.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Maintained accurate records of training courses completed by individuals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Store Manager
Dodges Stores
Mobile, AL
09.2022 - Current
- Prepared monthly reports on sales figures, expenses, profits.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed relationships with suppliers to negotiate better prices.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of employee performance reviews.
- Processed refunds, exchanges, voids and check cashing transactions as needed.
- Processed check cashing requests within established limits.
- Assisted customers with check cashing, bill payment, and money orders.
Receptionist
Freeway Insurance Agency
Foley, AL
03.2020 - 09.2022
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Education
GED -
Foley High School
Foley, AL12-2022
Skills
- Cash handling
- Financial acumen
- Creative problem solving
- Preparing reports
- Work Planning and Prioritization
- POS system operation
- Performance evaluations
- Customer service
- Cross-functional teamwork
- Issue resolution
- Client relationship management
- Service assistance
- Strategy development
- Adaptability and flexibility
- Workflow management
- MS office
- Data collection and analysis
- Product knowledge
- Calendar management
- Computer skills
- Flexible schedule
- Oral communication
- Record and file management
- Analytical and critical thinking
- Recordkeeping
- Decision-making
Affiliations
- I love spending time with family.
- Reading
- Softball
Timeline
Lease Return Associate
World Omni Financial Corp.
10.2024 - Current
Store Manager
Dodges Stores
09.2022 - Current
Receptionist
Freeway Insurance Agency
03.2020 - 09.2022
GED -
Foley High School
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