Jada Lucas

Hardworking Claims Associate with 5 years of telecommuting experience meeting customer needs. Dynamic communicator who consistently outperforms company goals and expectations. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate computer systems is one of my specialties. By cultivating positive relationships with stakeholders, claims processing is made easier. Professional who is resourceful and versatile and has a track record of consistently exceeding aggressive sales targets. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable and dedicated customer service professional with extensive experience in the Banking/Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.