Providing administrative support and public interaction
Hi, I’m
Jada Mangan
Farmington,MN
Summary
Proactive administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Expertise in anticipating professional needs and proactively identifying and resolving problems.
Overview
26
Work History
Whip Around Fleet Management
Implementation Manager
03.2021 - 05.2023
Job overview
- Implement health, safety and compliance for customers domestic and international based
- Initial point of contact for our customer success team to help ensure customers experience a seamless implementation
- Promote and expand customer integration to ensure state and federal compliance
- Create expansion opportunities that directly impact business development and revenue within the company
- Manage support for technical issues through problem solving while promoting mutually beneficial solutions
- Build integrations between third party vendors and customers to explain value added capabilities and enriched experiences
- Quality review for sales enablement to ensure content accuracy for customer success and sales
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Developed project plans identifying key issues, approaches and performance metrics.
- Sped up and simplified application and resource provisioning.
- Resolved implementation and operation issues with product manufacturers.
- Created implementation methodologies to control project costs and meet deadlines.
CHS Inc
Administrative Assistant III
02.2017 - 03.2021
Job overview
- Coordinate efficient corporate-level customer facing meetings, advisory and staff meetings, trade shows and sales events
- Registration, activities, award ceremonies, venues
- Website design for customer facing events
- Direct sales training: website design, catering, billing and logistics
- Manage Servsafe food safety classes: instructor support, training materials, marketing and P&L
- Maintain P&Ls and organize GL coding and billing for multiple business units
- Add efficiency through development and updating required tools
- Coordinate onboarding and required reporting for 100+ member sales team
- Manage company vehicle asset allocations
- Year-end mileage and distance monitoring for compliance
- Developed decor, theme and ambiance for events to satisfy client's vision and budget.
- Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
- Coordinated with over vendors and event contributors, caterers and transportation services.
- Arranged transportation reservations, hotel room blocks, and beverage and food flat fees for future events.
- Identified cost savings by researching new vendors and negotiating with partnered vendors.
- Organized 19 events from conception to completion, arranged program schedules and managed on-site logistics.
- Effectively managed budgets for over 14 different events, grossing average $45,000 each.
- Organized samples and previews of vendor supplies through [Action].
- Managed administrative logistics of events planning, event booking and event promotions.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Managed event logistics and operations.
- Selected and ordered décor and event materials.
- Organized, coordinated and deployed 11 events while focusing on delivering superior customer service.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Delivered smooth training execution by coordinating site selection, marketing, event management and follow-up.
CHS, Inc
Safety Coordinator
01.2015 - 09.2018
Job overview
- Ensure DOE compliance for Environmental Health and Safety within the Corporate Driver Fleet
- Support related business units including Safety, Finance, Central Dispatch and Maintenance
- Coordinate Safety Meetings, new hire on-boarding and orientation
- Maintain systems for driver qualification files, oversight of driver safety and compliance
- Logistics planning within the CHS fleet
- Assisted corporate office with coordinating duties, meetings and training (2/2017)
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Transcribed meeting minutes for management's records.
- Coordinated flights, ground transportation and hotel accommodations.
- Made travel arrangements for staff members.
- Reduced intake processes time by developing application tracking and filing systems.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the Director of Operations.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized corporate meetings for Director's, VP's and coordinated availability of conference rooms for participants.
Associated Bank
Premier Banker II
06.2007 - 01.2015
Job overview
- Business development and maintenance of a large client portfolio, focus on revenue generation
- Built relationships through excellent customer service
- Coordinated events, learning and development classes, and trade shows
- Collaborated with payment solutions, leasing, lending, investment, auditing and business lending
- Facilitated compliance standards
- Coached and counseled staff on new policy and procedures
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Presented new and additional products and services to existing customers.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Approached prospective clients through cold calling and emails to meet sales targets.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
University of Minnesota - DuluthDuluth, MN
Bachelor of Arts from Communications
Skills
- Compliance
- Administrative
- Contact Management Systems
- Implementation Management
- Process Improvement Initiatives
- Operational Efficiency
- Operational Standards
- Continuous Improvement Process
- Project Implementation
- Change Management
- Managing Multiple Projects
Timeline
Implementation Manager
Whip Around Fleet Management
03.2021 - 05.2023
Administrative Assistant III
CHS Inc
02.2017 - 03.2021
Safety Coordinator
CHS, Inc
01.2015 - 09.2018
Premier Banker II
Associated Bank
06.2007 - 01.2015
University of Minnesota - Duluth
Bachelor of Arts from Communications