Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jada Matthews

Calumet Park,IL

Summary

Motivated Assistant Manager with 4 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Family Dollar
Calumet Park, IL
05.2020 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.

911 Telecommunicator

Calcomm Dispatch Center
Calumet Park, IL
12.2022 - 08.2023
  • Answered incoming 911 calls and determined the nature of emergency.
  • Dispatched appropriate personnel to respond to emergency situations.
  • Documented all relevant details from each call in computer-aided dispatch system.

Education

Bachelor of Arts - Corporate Communication

Northern Illinois University
Dekalb, IL
05-2023

High School Diploma -

Von Steuben Metropolitan Science Center
Chicago
06-2019

Skills

  • Operations Management
  • Employee Scheduling
  • Cost Reduction
  • Staff Management
  • Staff Training and Development
  • Sales monitoring

Timeline

911 Telecommunicator

Calcomm Dispatch Center
12.2022 - 08.2023

Assistant Manager

Family Dollar
05.2020 - Current

Bachelor of Arts - Corporate Communication

Northern Illinois University

High School Diploma -

Von Steuben Metropolitan Science Center
Jada Matthews