Jada Mayo
Sarasota,FL
Summary
Dynamic and customer-focused professional with extensive experience at Courtyard by Marriott, excelling in exceptional service and team leadership. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in cash handling and beverage preparation, consistently fostering positive relationships to drive repeat business.
Overview
3
3
years of professional experience
Work History
Barista
Scooter's Coffee
04.2025 - Current
- Developed strong relationships with local vendors, securing quality ingredients at competitive prices for the bistro''s menu offerings.
- Supported team members during busy shifts, ensuring seamless coordination of orders and timely delivery of meals.
- Demonstrated knowledge of wine pairings, assisting guests in making informed selections that complemented their meals.
- Assisted in the training of new bistro servers, sharing valuable experience and effective techniques for providing exceptional service.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
Chick-fil-A
08.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Bistro Server
Courtyard by Marriott
04.2022 - 07.2023
- Set up tables according to special event requirements or guest requests while adhering to the restaurant's standards.
- Assisted in menu development, incorporating seasonal ingredients and popular trends to attract new customers.
- Handled guest complaints professionally and efficiently, resolving issues promptly to maintain overall satisfaction.
- Maintained a clean and organized dining area, contributing to an enjoyable dining experience for guests.
- Coordinated private events at the bistro successfully, managing all aspects from reservations to menu customization.
- Streamlined order-taking process by utilizing digital tools, resulting in shorter wait times for guests.
- Enhanced customer satisfaction by providing efficient and attentive service in a high-paced bistro environment.
Education
Time4learing
Homeschool 04.2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Beverage preparation
- Safe food handling practices
- POS systems
- Food preparation
- POS system operation
- Coffee machinery
- Coffee expertise
- Performance improvement
- Up-selling
Timeline
Barista
Scooter's Coffee
04.2025 - Current
Cashier
Chick-fil-A
08.2023 - 03.2024
Bistro Server
Courtyard by Marriott
04.2022 - 07.2023
Time4learing
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