Jada McBride
Clarksville,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving. Dynamic team player with proven team leadership and problem-solving skills honed at previously held jobs. . Excelled in enhancing customer satisfaction and driving sales through expert knowledge and a positive attitude. Achieved consistent team efficiency and operational improvements, demonstrating a strong blend of interpersonal communication and team motivation abilities.
Overview
3
3
years of professional experience
Work History
Shift Leader
Best Buy
09.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Implemented system for tracking employee performance, identifying areas for improvement.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
Sales Advisor
Best Buy
09.2021 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Developed long-lasting client relationships by providing exceptional customer service.
- Contributed to a positive work environment by mentoring junior staff members on best practices to foster a culture of continuous improvement.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Built relationships with customers and community to promote long term business growth.
Assistant Supervisor
Sea World Aquatica
05.2021 - 09.2022
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Assisted in development of training materials to ensure consistent learning experiences for new hires.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Actively participated in continuous improvement efforts aimed at optimizing operational efficiency across all aspects of day-to-day business functions.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Park Area Ambassador
Sea World Aquatica
03.2021 - 05.2021
- Promoted good customer relations and customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to promote a friendly, cooperative environment for employees.
- Upsold merchandising such as clothing, accessories, and private cabana rentals for customers to drive company sales.
- Maintained clean work atmosphere before, during, and after hours to ensure safety and compliance in work space.
Education
High School Diploma -
William J. Brennan
Crescent City, CA06.2021
Skills
- Positive Attitude
- Team Player
- Team Leadership
- Problem-Solving
- Interpersonal Communication
- Highly Motivated
Timeline
Shift Leader
Best Buy
09.2022 - Current
Sales Advisor
Best Buy
09.2021 - Current
Assistant Supervisor
Sea World Aquatica
05.2021 - 09.2022
Park Area Ambassador
Sea World Aquatica
03.2021 - 05.2021
High School Diploma -
William J. Brennan