Jada Middlebrooks
Apopka,FL
Summary
Hospitality professional with extensive experience in delivering exceptional customer service and fostering repeat business. Recognized for a strong work ethic and reliability, contributing significantly to team objectives. Proficient in manual labor, equipment operation, and maintaining organized workspaces, ensuring safety and efficiency in all tasks. Committed to enhancing team performance while adapting seamlessly to diverse environments.
Overview
4
4
years of professional experience
Work History
Program Assistant
Famu College of Law
Orlando, FL
01.2024 - Current
- Maintained the front desk to provide a positive first impression.
- Coordinated travel arrangements and accommodations for staff members.
- Provided customer service to applicants via phone and email inquiries.
- Helped complete admissions packets and submitted paperwork to professionals for review and processing.
- Researched prospective students utilizing online resources.
- Fielded numerous inquiries per day from prospective applicants to answer questions, coordinate tours, and set appointments.
- Led tours for prospective residents and family members to show facilities and answer questions.
- Evaluated transcripts from previous institutions to determine course equivalencies.
- Coordinated campus visits for potential students, providing information on academic programs, campus life, and housing options.
- Assisted faculty members with reviewing applications before making final decisions.
SERVER
Momo's Pizza
Tallahassee, FL
09.2022 - 08.2023
- Greeted and accommodated guests, building a positive experience from the first interaction.
- Checked in with guests throughout the meal service, replenishing drinks, and catering to additional requests.
- Used focus and memorization skills to keep track of tables and remember orders
- Used good communication skills to reduce guest dissatisfaction
- Provided excellent customer service to ensure satisfaction.
- Demonstrated ability to interact with customers in a friendly, professional manner.
- Engaged with guests to maximize satisfaction with food and service.
- Supported servers and bussers through high-volume shifts, with food running and table clearing.
HOST
Sonny's Barbecue
Apopka, FL
06.2022 - 08.2022
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Escorted guests to the seating area, furnished menus, and highlighted daily specials.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Maintained cleanliness of the lobby area, including wiping down tables and chairs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
SALES ASSOCIATE
Bath and Body Works
Altamonte, FL
05.2021 - 12.2021
- Encouraged customers to make additional purchases and suggested relevant items
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Met merchandising standards by keeping store stocked and products faced
- Assisted customers with product selection to ensure customer satisfaction
Education
Some College (No Degree) -
Tallahassee Community College
TallahasseeSkills
- Sales Expertise
- Strong work ethic
- Hospitality service expertise
- Exceptional customer service
- Warm and Friendly
- Calm demeanor
- Team collaboration
- Creative problem solving
- Expense reports
- Multitasking and organization
- Driven and outgoing
Timeline
Program Assistant
Famu College of Law
01.2024 - Current
SERVER
Momo's Pizza
09.2022 - 08.2023
HOST
Sonny's Barbecue
06.2022 - 08.2022
SALES ASSOCIATE
Bath and Body Works
05.2021 - 12.2021
Some College (No Degree) -
Tallahassee Community College
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