Jada Miller
Palm Bay,FL
Summary
I have a strong passion for assisting others and providing the exceptional customer service that is often missing in today's world. I am seeking a healthcare facility that prioritizes patient care and makes decisions that are in the best interest of the patient. I believe I possess valuable assets that can contribute to the development of your office, and I am also seeking opportunities to further enhance my skills.
Overview
26
26
years of professional experience
Work History
Front Desk Supervisor
Interventional Spine & Pain Institute
Palm Bay , FL
2023.10 - Current
- I began working at Interventional Spine and Pain Institute as a front desk receptionist, welcoming patients with a friendly and professional demeanor.
- I verified that all patient information, such as demographics, insurance details, and copay data, was accurate and current. I uploaded insurance and ID cards into the patient's file and scanned any documents received from the patient.
- I processed copays and patient balances, allocating patient payments to the corresponding claims. I managed the end-of-day financial reports, ensuring that all funds were balanced and accounted for, including cash, by day's end. Additionally, I verified that the correct amount of petty cash was present in the cash box at the close of each day.
- I verified that all required authorizations were on file for various types of office visits, including any in-office procedures conducted.
- I ensured that voicemail was monitored throughout the day and all calls were returned promptly. I also made calls to confirm patient appointments and rescheduled them when necessary.
- Within a few months, I began training all front office staff on check-in and check-out procedures, ensuring that all policies were adhered to.
- I have also taken on the responsibility of requesting and securing authorization for office visits and procedures.
- My adeptness in handling additional responsibilities propelled me into the role of Front Desk Supervisor. In this position, I collaborated with upper management to develop more efficient workflows for the front office staff and authored a comprehensive training manual for both new and current employees.
- I took on the responsibility of handling requests for medical records, which entails generating invoices for legal records and monitoring the payment of these invoices to ensure medical records were dispatched after payment confirmation.
- I am in charge of coordinating all depositions and legal meetings between the physician and the attorneys representing our patients.
- I serve as the primary contact for patients with inquiries about their account balances. My responsibilities include verifying the proper submission of claims by our billing team and ensuring submission to secondary insurance when applicable.
- I address all patient complaints with professionalism and efficiency, ensuring that policies are maintained and the patient's satisfaction is achieved. This includes resolving any issues involving staff, by making certain they adhere to policies and deliver outstanding patient care.
- I keep track of office supplies and place orders as needed to ensure we never run low on essential items.
Ophthalmic Medical Technician
Lifetime Eyecare
Viera , Florida
2022.11 - 2023.10
- Provided support with instrumentation needs during comprehensive eye examinations, assisting optometrists effectively.
- Sanitized examination rooms between patient visits to ensure safety.
- Ordered contact lenses per physician's prescription instructions.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information at all times.
- Provided patient education on contact lenses care and proper usage.
- Operated sophisticated ophthalmic instruments including the autorefractor, Optical Coherence Tomography (OCT), and Fundus photography scanner.
- Performed initial patient screenings, including visual acuity and color vision tests.
- Administered diagnostic tests to detect glaucoma, cataracts, and other vision issues.
- Maintained accurate records of patient visits, examinations, prescriptions, and treatments in electronic health record systems.
- Instructed patients on how to properly insert and remove soft contact lenses.
- Utilized electronic health record systems for accurate and efficient patient data management.
Front Desk Supervisor
Tres Vision Group
Melbourne , Florida
2022.03 - 2022.11
- I started at Tres Vision Group as a Front Desk Receptionist and was promoted to Front Desk Supervisor within a few months.
- I managed three front desk employees at my facility, ensuring that they welcomed patients in both a professional and friendly manner.
- My responsibilities included setting employee schedules, overseeing time-off requests, and managing and approving payroll.
- My responsibilities included overseeing physician schedules to ensure appointments were properly arranged and integrating emergencies efficiently to minimize patient wait times.
- My responsibilities included monitoring office supplies and alerting upper management when it was time to place new orders.
- I managed all patient complaints and issues that arose, whether they were received by phone or in person.
Medical Secretary
Orthopedic Center
Palm Bay , Florida
2020.02 - 2022.03
- Welcomed patients professionally and in a friendly manner.
- Make sure all demographic information is correct and up to date including scanning insurance cards and ID's into patient charts. Collect copays and patient balances.
- Answer phones in a professional manner and address patient requests.
- Schedule follow-up appointments as requested by the provider.
- Submitted claims on all office visits once notes were completed by provider.
- Obtained authorization for insurances that required authorization for office visits.
- Called and confirmed upcoming appointments, and rescheduled appointments as necessary.
Receptionist
Top Tier Sports Medicine
Melbourne , Florida
2018.12 - 2020.02
- Greeted and checked in patients in a very busy and fast paced physical therapy clinic.
- Scheduled appointments, verified insurance, obtained authorizations if necessary.
- Answered phones in a friendly and professional manner.
- Processed incoming referrals and scheduled appointments for new patients promptly, ensuring all demographic information was current and accurate.
- Collected copays and patient balances.
- Sent Plan of Care documents to referring providers for signatures to continue therapy and ensured that signed copies were scanned into the patient's chart.
Patient Representative
Viera Pediatrics
Melbourne , Florida
2018.06 - 2018.12
- Greet patients in a friendly and professional manner.
- Making sure demographics and insurance information is up to date and correct.
- Manage the schedule to make sure all appointments are scheduled correctly.
- Verify insurance, collect copays, and balances as needed.
- Answer phones and schedule appointments as necessary.
- Ensuring all referrals were processed and scheduled promptly.
Patient Representative/Team Lead
Southcoast Pediatrics
Rincon , Georgia
2012.10 - 2018.06
- Greet patients in a friendly and professional manner.
- Answer phones and schedule appointments.
- Verify patient demographics and insurance information. Making sure insurance cards are scanned into the patient's chart.
- Collect copays and patient balances.
- Review billing reports to ensure that visits are billed correctly and all modifiers are applied appropriately.
- Called to confirm upcoming appointments.
- Work with management on scheduling issues or office protocol issues.
- Ensuring all front office staff are completing their yearly training as required.
- Managing office supplies involves monitoring inventory levels and notifying management when it's time to place new orders.
Owner/Medical Transcriptionist
MedTech Quality Transcription
Guyton , Georgia
2001.01 - 2015.12
- Prepared medical reports for several doctors across different specialties, encompassing office notes, operative notes, consultation notes, and correspondence with external providers.
- Specialties I have transcribed for are radiology, plastic surgery, ophthalmology and internal medicine.
- I have experience working with an online transcription software system that enables secure and electronic downloading of dictated information. Additionally, I have transcribed using mini tape cassettes.
- Working from home as a medical transcriptionist allowed me to create my own schedule, while also honing my time management and organizational skills.
Administrative Assistant
Chatham County Sheriff's Department
Savannah , Georgia
1998.04 - 2001.01
- Administrative Assistant to Assistant Jail Administrator
- Answered phones and directed calls their appropriate destination.
- Welcomed visitors with inquiries, concerns, or complaints and guided them to the appropriate department.
- Maintained personnel files and medical files.
- Maintained computerized files for employee holiday, vacation and comp time earned and taken for payroll purposes.
- Worked overtime to assist other departments who were short-staffed.
Education
High School Diploma -
St. Vincent's Academy
Savannah, GA1992-05
Skills
- Excellent Customer Service
- Insurance Verification
- Medical Terminology
- Medical Records Management
- Front Desk Operations
- Appointment management
- Workflow Optimization
- Appointment Scheduling
- Office Administration
- Microsoft Office
- Excel
- EMR Systems
Timeline
Front Desk Supervisor
Interventional Spine & Pain Institute
2023.10 - Current
Ophthalmic Medical Technician
Lifetime Eyecare
2022.11 - 2023.10
Front Desk Supervisor
Tres Vision Group
2022.03 - 2022.11
Medical Secretary
Orthopedic Center
2020.02 - 2022.03
Receptionist
Top Tier Sports Medicine
2018.12 - 2020.02
Patient Representative
Viera Pediatrics
2018.06 - 2018.12
Patient Representative/Team Lead
Southcoast Pediatrics
2012.10 - 2018.06
Owner/Medical Transcriptionist
MedTech Quality Transcription
2001.01 - 2015.12
Administrative Assistant
Chatham County Sheriff's Department
1998.04 - 2001.01
High School Diploma -
St. Vincent's Academy
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