Jada Miller
Dothan,AL
Summary
Proven to excel in high-volume environments, I leveraged my strong multitasking and customer service skills at The Juicy Crab to enhance guest experiences, leading to a noticeable increase in repeat business. As a team player with extensive liquor knowledge, I consistently ensured operational excellence and compliance, contributing significantly to the establishment's success.
Overview
6
6
years of professional experience
Work History
Bartender
The Juicy Crab
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
P.S Taco
04.2023 - 06.2023
- Mixed unique and interesting cocktails for customers, including bar specials.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Server
Bella’s Fine Dining
01.2021 - 01.2022
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Suggested wine pairings to go with specific menu items.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Shift Lead Manager
Dunkin' Donuts
01.2019 - 01.2021
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
Education
Northview High School
Dothan, AL05.2016
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Food Service
- Honest and Dependable
Timeline
Bartender
The Juicy Crab
08.2023 - Current
Bartender
P.S Taco
04.2023 - 06.2023
Server
Bella’s Fine Dining
01.2021 - 01.2022
Shift Lead Manager
Dunkin' Donuts
01.2019 - 01.2021
Northview High School