Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jada Mitchell

Macon,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Progressive Auto Insurance
08.2022 - Current
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Responded to customer requests for products, services, and company information
  • Developed customer service policies and procedures to meet and exceed industry service standards

Technical Support Specialist

ADT
04.2021 - 07.2022
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Documented support interactions for future reference.
  • Resolved 50+ technical support inquiries per day

Healthcare Customer Service Representative

BroadPath Healthcare
12.2020 - 09.2021
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Verified insurance eligibility and coverage for patients.
  • Investigated insurance claims denials and appeals.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Managed over 50 customer calls per day.

Shift Leader

Jimmy Johns
12.2017 - 07.2020
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Increased sales by 10%.

Housekeeping/Front Desk Receptionist

Magnuson Hotel
06.2015 - 02.2017
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Education

Bachelor of Science - Computer And Information Sciences

Colorado Technical University
Colorado Springs, CO
07.2024

Skills

  • MS Office Proficiency
  • Resolve Technical Problems
  • Account Updating
  • Appointment Scheduling
  • Tracking and Documentation
  • Troubleshooting and Assistance
  • Case Reviews
  • Case Notes
  • CRM Software
  • Investigate Claims
  • Sales Expertise

Timeline

Customer Service Representative

Progressive Auto Insurance
08.2022 - Current

Technical Support Specialist

ADT
04.2021 - 07.2022

Healthcare Customer Service Representative

BroadPath Healthcare
12.2020 - 09.2021

Shift Leader

Jimmy Johns
12.2017 - 07.2020

Housekeeping/Front Desk Receptionist

Magnuson Hotel
06.2015 - 02.2017

Bachelor of Science - Computer And Information Sciences

Colorado Technical University

Similar Profiles

CREATE PROFILE
Jada Mitchell