
Dynamic leader with proven success in team management and flight safety, honed at Delta. Excelled in enhancing team performance and efficiency, achieving high customer satisfaction. Dependable Fill-In Lead dedicated to supporting passengers and giving every rider safe and enjoyable trips. Proficient in safety and compliance requirements. Bringing one year of experience to new permanent role.
-Implemented new training techniques that improved overall team performance and increased employee retention rates within the department.
-Streamlined cabin preparation processes for better efficiency and time management during boarding.
-Collaborated with other departments, such as catering and maintenance, to ensure seamless integration of services for a superior passenger experience.
-Achieved high levels of customer satisfaction ratings consistently through attentive service delivery focused on meeting individual needs of each passenger.
-Maintained a clean and organized workspace for optimal productivity and safety.
-Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
-Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
-Contributed to a positive team environment through effective communication and collaboration with colleagues.
-Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
-Built relationships with customers to encourage repeat business.
-Managed returns, exchanges and refunds in accordance with store policy.
-Regulated Trash handling
-Team Management
-Highlift Certification
-Flight Safety
-Daily Flight Operations
-Strong Leadership