Jada Norwood
Vallejo,CA
Summary
Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Flex Security Officer
EPIC Security
San Francisco, CA
09.2022 - 05.2023
- Inspecting and patrolling premises regularly
- Monitoring surveillance cameras and reporting suspicious behavior
- Communicating with law enforcement, fire departments, and Emergency medical personnel
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Enhanced security measures by conducting thorough site assessments and identifying potential vulnerabilities.
- Mitigated risks for clients through consistent monitoring of surveillance equipment and prompt response to incidents.
Flex Security Officer
Securitas
Concord, CA
11.2021 - 09.2022
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Enhanced security measures by conducting thorough site assessments and identifying potential vulnerabilities.
- Mitigated risks for clients through consistent monitoring of surveillance equipment and prompt response to incidents.
Customer Service Specialist
Best Buy
Citrus Heights, CA
10.2020 - 01.2021
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Restaurant Hostess
Fixins Soul Kitchen
Sacramento, CA
05.2020 - 10.2020
- Enhanced customer satisfaction provided exceptional phone service through friendly interactions with customers, answering questions and addressing concerns.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Greeted customers and answered inquiries regarding menu items and specials.
- Enhanced customer satisfaction by greeting and seating guests promptly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
To-Go Specialist
Olive Garden
Sacramento, CA
01.2020 - 03.2020
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
Sales Associate
Kohl's
Sacramento, CA
10.2019 - 01.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Received merchandise along with assist with unloading trucks.
Server Assistant
Red Lobster
Vallejo, CA
04.2019 - 10.2019
- Cleaned tables and assist in dishwashing and stocking the dry storage units.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
Sales Floor Associate Floater/Loss Prevention Specialist
Ross
Vallejo, CA
03.2019 - 09.2019
- Cross trained in loss prevention, stockroom, and sales floor
- Boosted sales performance by effectively engaging with customers and addressing their needs.
- Enhanced store security through regular surveillance and monitoring activities.
- Enhanced stock room efficiency by implementing a streamlined inventory management system.
- Maintained accurate inventory, ensuring timely replenishment of stock and preventing product shortages.
Restaurant Hostess
Olive Garden
Vallejo, CA
04.2018 - 03.2019
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- To-Go Specialist: As a To Go Specialists we recognize that people's lives are busy
- To Go Specialists ensure deliveries are convenient without compromising quality
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined to-go operations, implementing an organized system for tracking orders.
Apparel Sales Associate
Target Corporation
Vallejo, CA
10.2017 - 01.2018
- Assisted visual merchandising efforts by updating mannequins in line with seasonal themes or trends.
- Used in-store system to locate inventory and place special orders for customers.
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor along with fitting rooms
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Cleaned, closed, and secured store at end of shift.
- Managed efficient cash register operations.
Food Service Host
Six flags Discovery Kingdom
Vallejo, CA
04.2017 - 10.2017
- Enhanced customer satisfaction by providing timely and efficient food service in a fast-paced environment.
- Reduced wait times for customers by actively and quickly addressing any service gaps.
- Maintained clean and organized dining areas, contributing to a positive guest experience.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Trained new team members on proper food handling procedures, ensuring compliance with health and safety regulations.
- Enhanced dining experiences by preparing and presenting visually appealing, flavorful dishes.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
Bachelor of Science - Communications
California State University
Sacramento, CA 08.2019 - Current
High School Diploma -
Jesse M. Bethel High School
Vallejo, CA 08.2015 - 06.2019
Skills
- Customer Service
- Project Management
- Social Media Marketing
- Interpersonal Communication
- Adaptability
- Leader and Team player
- Dependability
- Knowledge of Security Operations and Procedure
- Professionalism
- Public Safety Awareness
- Maintaining Logs
- Team Coordination
- Emergency Response
- Loss Prevention
- Perimeter Security
- CCTV Monitoring
- Physical Stamina
- Staff Management
- Verbal and Written Communication
- Visitor Screening
- Adaptable and Flexible
Brief Bio
I grow up in Vallejo, CA and graduated from Jesse Bethel High School. During my time there I was in the business academy where I took an interest into the world of ethics and business marketing. While in high school, I worked in several establishments knowledge in Customer Service skills gaining understanding what it is to work hard. As time moved on I gained knowledge in Loss Prevention and Security. I am currently pursuing an undergraduate degree at Sacramento State University.
Timeline
Flex Security Officer
EPIC Security
09.2022 - 05.2023
Flex Security Officer
Securitas
11.2021 - 09.2022
Customer Service Specialist
Best Buy
10.2020 - 01.2021
Restaurant Hostess
Fixins Soul Kitchen
05.2020 - 10.2020
To-Go Specialist
Olive Garden
01.2020 - 03.2020
Sales Associate
Kohl's
10.2019 - 01.2020
Bachelor of Science - Communications
California State University
08.2019 - Current
Server Assistant
Red Lobster
04.2019 - 10.2019
Sales Floor Associate Floater/Loss Prevention Specialist
Ross
03.2019 - 09.2019
Restaurant Hostess
Olive Garden
04.2018 - 03.2019
Apparel Sales Associate
Target Corporation
10.2017 - 01.2018
Food Service Host
Six flags Discovery Kingdom
04.2017 - 10.2017
High School Diploma -
Jesse M. Bethel High School
08.2015 - 06.2019
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