Jada Obasun
Memphis,TN
Summary
Detail-oriented claims adjuster with experience managing high-volume accounts and resolving discrepancies in regulated environments. Skilled in investigating issues, maintaining accurate records, and delivering exceptional customer service. Prepared to obtain Adjuster License and committed to effective time management and cost control. Proven ability to communicate effectively with multiple stakeholders to achieve resolution.
Overview
8
8
years of professional experience
Work History
Outside Machinist
Newport News Shipyard
Newport News, VA
09.2021 - 08.2025
- Ensured compliance with operational and safety standards by following detailed procedures and documentation requirements.
- Conducted inspections to identify issues and resolved problems collaboratively with team members.
- Maintained accurate records of work orders, inspections, and completed tasks to support operational integrity.
- Exhibited strong attention to detail, fostering accountability across all processes.
Patient Access Representative
Riverside Hospital
Newport News, VA
08.2020 - 09.2021
- Reviewed and processed insurance claims documentation, verifying coverage, benefits, and eligibility.
- Investigated claim denials and billing discrepancies to facilitate timely resolutions.
- Coordinated with insurance payers and clinical teams regarding claim status and requirements.
- Communicated benefits and outcomes to patients using clear, compliant language.
- Entered and updated claims data accurately in hospital registration systems.
- Maintained strict HIPAA compliance while managing high-volume claims workflows.
Shift Lead
Hardee's
Hampton, VA
11.2017 - 10.2019
- Resolved customer complaints and service issues through effective negotiation and problem-solving.
- Supervised daily operations, prioritizing tasks and ensuring accurate recordkeeping.
- Delivered consistent customer service in high-volume environments, enhancing client satisfaction.
Education
Bachelor of Science - General Psychology
Liberty University
Lynchburg, VA01.2027
Skills
- Claims documentation and review
- Effective communication
- Problem solving
- Attention to detail
- Customer service
- Project management
- Investigation and resolution
- Negotiation and customer communication
- Data accuracy and compliance
- Case management
- Conflict resolution and de-escalation
- Time management
Websites
Licensing
Adjuster License, Willing and able to obtain
Timeline
Outside Machinist
Newport News Shipyard
09.2021 - 08.2025
Patient Access Representative
Riverside Hospital
08.2020 - 09.2021
Shift Lead
Hardee's
11.2017 - 10.2019
Bachelor of Science - General Psychology
Liberty University