Jada Oden
Cleveland,OH
Summary
Dependable, independent worker with exceptional interpersonal skills. Skilled at prioritization and time management. Friendly and calm professional with excellent communication skills.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
EDUCATIONAL SERVICE CENTER Of NORTHEAST OHIO
08.2022 - 05.2023
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Executed record filing system to improve document organization and management
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Scheduled office meetings and client appointments for staff teams
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed department budgets and generated financial reports for management review
- Assisted development and implementation of new administrative
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Assisted coworkers and staff members with special tasks on daily basis
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Managed filing system, entered data and completed other clerical tasks
- Transcribed and organized information to assist in preparing speeches and presentations
- Liaised between clients and vendors and maintained effective lines of communication
- Volunteered to help with special projects of varying degrees of complexity
Administrative Assistant
CLEVELAND HEIGHTS-UNIVERSITY HEIGHTS CITY SCHOOLS
07.2021 - 05.2022
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Scheduled office meetings and client appointments for staff teams
- Executed record filing system to improve document organization and management
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Developed strategies to streamline and improve office procedures
- Created and maintained databases to track and record customer data
- Managed department budgets and generated financial reports for management review
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Assisted coworkers and staff members with special tasks on daily basis
Lead Front Desk Coordinator
WARRENSVILLE HEIGHTS CITY SCHOOLS
08.2014 - 06.2021
- Reduced wait times at front desk by implementing efficient queuing system that prioritized urgent requests without sacrificing quality service delivery
- Collaborated closely with management on strategic planning initiatives aimed at enhancing overall guest experience levels
- Implemented effective lost-and-found system that facilitated prompt retrieval of misplaced items for guests while minimizing storage requirements at front desk area itself
- Conducted regular performance evaluations for front desk staff members, offering constructive feedback aimed at professional development opportunities
- Managed inventory of office supplies and equipment necessary for daily operations while keeping costs within allotted budget parameters
- Streamlined front desk processes for improved efficiency and productivity through effective organization and communication
- Maintained a calm demeanor during high-pressure situations, serving as role model for other front desk staff members in managing stress effectively
- Oversaw daily cash handling procedures for accuracy purposes, ensuring all transactions were properly recorded and reconciled at the end of each shift
- Developed strong relationships with clients through attentive service, resulting in repeat business and positive reviews
- Maintained accurate guest records, ensuring seamless communication between departments regarding special requests or needs
- Answered multi-line phone system and enthusiastically greeted callers
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
Accounting Specialist
Shaker Heights City School District
01.2020 - 05.2021
- Manage all forms of financial accounts within Service Center.
- Record keeping of accounts payable, ensuring all invoices are paid within timely manner.
- Communicate with vendors daily to submit requisitions for purchase orders and notifying of approved purchase orders via email.
- Scheduling appointments with vendors for projects with district as well as to meet with Director/Assistant Director of Buildings and Grounds.
- Maintain payroll using Timeware application for all Service Center employees which includes custodian staff, grounds, and maintenance crew.
- Hiring and staffing substitute custodians.
- Ordering uniforms through Cintas and distributing uniforms for Service Center employees.
- Manage attendance daily and processing payroll.
Education
Bachelor of Arts - English Language And Literature
Central State University
Wilberforce, OHSkills
- Customer Service Skills: Capability to work independently and within team environments, coupled with excellent communication skills and proper phone etiquette, with commitment to delivering exceptional customer service
- Accounting Skills: Strong attention to detail with analytical capabilities for handling financial transactions accurately and efficiently
- Cash Handling Experience: Extensive experience in cash handling and managing financial transactions
- Technical Skills: Skilled in various office equipment and proficient in web-based technology, Microsoft Office, Google Office software, NexGen software, UKG and Adobe Sign
- Medical Billing Expertise: Ability to create and submit medical claims, checking insurance coverage, following up on unpaid claims, and adhering to HIPAA regulations for medical billing in healthcare administration
- Data Entry and Time Management: Ability to multitask, efficiently manage time, and maintain accuracy in data entry tasks; Provides organizational skills and attention to detail
- Problem-Solving Skills: Provides capacity to resolve billing discrepancies, initiate appeals for denied claims, and track billing metrics
- Writing Skills: Proficient in crafting comprehensive statements with proper grammar and sentence structure demonstrate; ability to communicate effectively in written formats
Timeline
Administrative Assistant
EDUCATIONAL SERVICE CENTER Of NORTHEAST OHIO
08.2022 - 05.2023
Administrative Assistant
CLEVELAND HEIGHTS-UNIVERSITY HEIGHTS CITY SCHOOLS
07.2021 - 05.2022
Accounting Specialist
Shaker Heights City School District
01.2020 - 05.2021
Lead Front Desk Coordinator
WARRENSVILLE HEIGHTS CITY SCHOOLS
08.2014 - 06.2021
Bachelor of Arts - English Language And Literature
Central State University
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